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Scarface 
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Joined: 15/November/2007
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 Posted: 11/December/2007 at 2:27am |
Johnny;
if they make a deal with a debtor to make regular monthly payments, they are not allowed to call and demand payment, they've already exsausted all the options to collect full balance and made a deal. "this is comming from an Ex-licensed collector"
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Scarface
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Posted: 11/December/2007 at 3:59am |
i just got a call from a Service Ontario Rep. handling my complaint, he said that NCO (Bill Jackson, GM) has told them:"
1, I was abusive to their employees.
2, I refused to cooperate with them regarding this matter.
3, they had no other way of contacting me."
Basically the OPPOSITE of the issues that i had, and he said that his hands are tight and he's going to belive them over me, because this he said / she said, and that these agencies CANNOT lie to the government. (I came out of this the LYING one) and that he's going to close this file.
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Scarface
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Posted: 11/December/2007 at 4:04am |
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and after all of this, i assume that they are going to be even more aggressive with more BS to throw my way, because the goverment didn't bleive me.
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SolveStudentDebt
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Joined: 05/November/2003
Location: Canada
Points: 5996
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Posted: 11/December/2007 at 2:29pm |
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You are wrong. They are are allowed to contact you because it is a demand debt. If the government or bank rehabltates the laon, then the agreement sticks. Collection agencies are there to collect money. If a debtor is making payments, and the file is assigned to a different collector or section, the collector can call f they truly want to. Unless their client or the Provncial authority, or representative tells them otherwise. Even still - they call despite this.
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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Scarface
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Posted: 13/December/2007 at 4:34am |
yesterday I got a bunch of papers, saying that CIBC has filed for court proccedings against me, including court file #, unless i pay the full balance + $950.00 that cost them to file court documents.
NCO was asking for $12,981.84, but these papers say the balance is $12,213.17
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Scarface
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Posted: 13/December/2007 at 4:35am |
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NEED HELP and ADVICE URGENTLY !!!!!
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SolveStudentDebt
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Posted: 13/December/2007 at 6:12am |
Hi Scar
You filed the complaint to the provincial authorities and they sided with the collection agency. This is what normally happens. Unless you have proof of a violaton, they side with them. after talking with you, you indcated that you filed the complaint at the end of November with the provincial authority, and you were served on December 6th by NCO's lawyer.
They are suing you to get even with you for filing a complaint. You have been paying every month like clockwork, and the agency decded to call you at work and see if they could get you to pay more. They bothered you at work with excessive calls - so you filed a complaint.
The next thing to do is escalate this to CIBC's National Collection Office. The queston is why would they agree to sue you because you have been making good payments for a year in good faith.
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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SolveStudentDebt
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Posted: 13/December/2007 at 6:18am |
This message should be taken serously by EVERYONE who is dealing with NCO Financial Servces regarding CIBC student loans. CIBC does not care if you are makng payments or not. The collectection agency in this case can thell the provncial authorities that they sky is purple with pink polkadots and they wll side wth the agency. There is very little protection for student loan borrowers and this is a very good example. Collection agencies do what they want, get what they want, and CIBC could care less.
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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Scarface
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Posted: 13/December/2007 at 6:55am |
i've been making minimum $150.00 and as high as $200.00 payment as of Feb. 2006, what will happen to the $$$ that CIBC got?
will the court consider them or the $$$ i've paid is down the drain and i have to pay the $12,213.90 on top of the payments i've made for 22 months?
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SolveStudentDebt
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Posted: 13/December/2007 at 11:34am |
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I am perplexed as to why CIBC would even approve legal action against a client who is demonstratng what you have described. It is a phenomnon. If you were not paying anything wth a clear abilty to pay, then that is different. I think you should write directly to the CIBC Exec. Customer Relations Unit and copy the president's office on that one.
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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Scarface
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Posted: 18/December/2007 at 9:37am |
well, i just got a call back from a CIBC Rep. after i wrote to them asking why CIBC is suing me, the agent said that this is a 10 yr. old account and CIBC wants to close it ASAP. call the collection agency and see if they are willing to settle, i did and they refused it. he called them and told me that the agency can accept 70% of the current balance, however, it depends on your income and expences. meaning they can refuse my offer to settle the account @ 70%. and if they do, they'll bring the questionare to the court and tell the judge that i'm making enough $$$ to pay the full balance, what do i do? i have 6 more days left before i have to file a defence statement with the court papers i got last week.
*********HELP*********
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Scarface
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Posted: 18/December/2007 at 9:38am |
by the way i offered $7000.00 on $12,213.00 balance
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Scarface
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Posted: 18/December/2007 at 12:06pm |
I just got a summary report from Service Ontario, here it is:
We are in receipt of a response to your complaint against NCO Financial Services Inc., Scott Barber, Alym Lalani, Gloria Weileby. (What happened to Sarah Singer???)
As we discussed in our conversation regarding your complaint, there were mistakes made on both sides. The agency has admitted it did make some errors in the handling of your fine and as a result we have issued cautions to all collectors involved as well as the agency. We have also spoke to Bill Jackson (GM) and Andrew Burton (Dist. Manager) and Katia Accirriesi (VP). They have also shown a real concern in regards to the manner in which, you were treated and have now began to put measures in place to ensure collectors would adhere to Ministry gudelines and company policies when performing ther duties.
We trust that you will do your part to ensure that you provide the agency with all relevant information that they requier such as your current address (they got my property report), financial statement regarding current debt (they have pulledmy credit report), and a copy of your most recent paystub (they called our payroll and got everything) and any other information they may need in order to put you on a repayment scheduel (they ask for full payment, and i have been on payment plan with CIBC).
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Scarface
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Posted: 18/December/2007 at 12:12pm |
I BET ALL THE LEGAL ACTION THAT HAS BEEN PUT FORWARD BY NCO IS FOR REVENGE, (they got a call from CIBC CSR. and got a warning from the government).
don't you think??????
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SolveStudentDebt
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Posted: 19/December/2007 at 1:43am |
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It is very clear that the collection agency is out for the commission. They smell money and feel that you can pay more than what you are currently paying. The written response from the government authority has stated that the agency has mshandled "your file". That is alarming. What do they mean by that? Did they mistreat you, or mishandle your file? This is something you should also write to CIBC because the agency admitted doing something wrong.
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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Scarface
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Posted: 19/December/2007 at 3:24am |
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I have prepared a letter along with a copy of the letter from government, but CIBC will NOT give me the contact info for Board of directors, CEO/president or any of their exsecutives.
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Scarface
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Posted: 20/December/2007 at 7:28am |
i finally got CIBC's President/CEO's contact info and here is the letter i wrote to him:
December 19, 2007
Dear Mr. McCaughey:
I’m writing to you to bring your attention to activities that NCO Financial Services Inc. (third party collection agency) which CIBC has under contract for collecting delinquent accounts.
This is in regards to my overdue student loan account that CIBC has assigned NCO to collect. I have started to make payments directly to CIBC as of February 2006 and DID NOT miss a payment since then; however, I started getting excessive number of calls (attachment # 1) starting June 2007 from NCO on mobile phone provided to me by my employer, and recently they started calling my extension at work, as result of these calls I was verbally warned by my superior, I wrote to your Customer Care Ctr. on Nov. 29th 2007 an agent called and said: “he spoke to NCO and calls to your cell and work will stop”, calls to my cell and extension stopped, in the meantime (Nov. 22nd 2007), I received a UPS package (attachment
# 2) addressed to my place of work indicating “approved for legal action”, I called National Student Ctr. and agent responding to my call said: “there is no record of a request for legal action on your file”, at her advice I called and filed a formal complaint with your CSR Dep. at the same time I filed a complaint with Government of Ontario.
After few days I got a call from a representative form government saying: “agency has told them the exact opposite of the issues I have complained about, and that since this is a he said / she said, there is nothing that they can do about it and are going to close the file”. On Dec. 18th 2007 I received a summary package (attachment # 3) from the same agent, this report indicates that the agency has admitted to mishandling the file and mistreating me. The agency and the agents involved were issued a cautionary note for their activities and the way they have handled this file.
Also the balance from court papers filed by CIBC is $12,213.90 but NCO is demanding $12,984.81 (attachment #2), this is before they added their legal fees, this is clearly a violation of the Ontario Legislation Act governing collection agencies.
On Dec. 12th 2007 I was summoned for court action on this file naming CIBC as plaintiff not NCO. This action clearly suggests PURE REVENGE, coming from NCO due to the fact that I have been making payments directly to CIBC and them not making commission, also getting a black-eye from government.
I have enclosed all copies of my documents for your review.
Once again this is NOT a complaint; this is just to let you know how your affiliate(s) treat your customers. I also understand that your are extremely busy running one of the largest organizations in Canada, but please review my concerns and let me know if you have any further questions or have any comments.
Sincerely yours;
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OrlosGirl
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Posted: 08/September/2008 at 2:29pm |
I have the fax number to the President of CIBC's assistant. I went through the normal complaint procedure with the NCO in Edmonton and got no resolution. I faxed my letter to the President, Mr. Gerald McCaughey this morning.
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Trying to do everything He tells me. (John 2:5)
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more than usual calls