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Badger 
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Joined: 07/February/2005
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 Topic: Need to vent?
Posted: 07/February/2005 at 9:34am |
Edulinx
Maryanne xxx-xxx-xxxx or even better Ralph not sure of his
extension t but I am sure Maryanne can give it to you. They run
the administration services side. Have been doing it for
years.
Enjoy!
Say hi to them for me!!! 
Note from Administrator:
After this was posted, and a rather strong word with the VP of CIBC Communications...and phoning the number above - I got a call from Edulinx. The person I spoke to (Mr. Emmerson) assured me that they want to hear about the problems and that they are working to resolve the service issues.
I agreed to remove the phone number and am doing so on good faith that they will do what they can and promised to do to fix the problems. I had a long conversation and pointed out some problems that they were not aware of. I was advised that if you have elevated your problem and there are serious problems or no resolution or returned calls, contact me at webmaster_at_canadastudentdebt.ca and I will provide you with further contact info...
That being said, if you want to vent to CIBC... you can Google with the terms corporate CIBC 980 - That will get you the CIBC corporate head office number!
Remember that CIBC no longer has ownership of Edulinx, but Edulinx still administers CIBC loans as a client of CIBC so there is still a direct relationship.
They created the Edulinx monster, simply disowning it isnt enough.... Wouldn't work if you had a teenager... :)
Mark
Edited by administrator
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SolveStudentDebt
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Joined: 05/November/2003
Location: Canada
Points: 5996
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Posted: 07/February/2005 at 10:00am |
MaryAnne is a fine choice to call, indeed. She listens and will escalate matters as required. Moh is who I place my bets on. 
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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Badger
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Posted: 07/February/2005 at 10:04am |
Maryanne is a Manager and she directly reports to Ralph who is a
Director. If you really want to be heard contact these two. 
Moh is with ECA.
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eshelton
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Joined: 19/January/2004
Location: Canada
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Posted: 07/February/2005 at 11:07am |
Is this the Ralph we are talking about?
http://www.edulinx.ca/en/management.html
I have noticed that they have removed their pictures except for the president. Looking at their job descriptions, I laughed out loud.
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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Jean Chretien
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Badger
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Posted: 07/February/2005 at 11:54am |
That's him!!!! Not to be cynical but these are all CIBC folk, so
if you think changes are coming you are far mistaken. They have
been trained CIBC and breath CIBC. As much as they wish to
portray an unbias side they are always about the bottom line....PROFIT
AT ALL COST!!!!!!
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SolveStudentDebt
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Posted: 07/February/2005 at 12:50pm |
Ralph is not someone that will talk to people especially the several hundred thousand of those who have been wronged by Edulinx. The complaints are reviewed by him - if they are in his jurisdiction. The problem is that these upper level figures are there to run the machine rather than to discuss issues about complaints. That is why they have the customer assistance and response units. So, for many people, good luck getting ahold of Ralph.
"Please leave a message at the saound of the tone ... the lights are on but no one's home ..."
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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eshelton
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Joined: 19/January/2004
Location: Canada
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Posted: 07/February/2005 at 1:01pm |
Badger,
How do you know these guys?
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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Jean Chretien
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CARGO1
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Joined: 13/January/2004
Location: Canada
Points: 422
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Posted: 07/February/2005 at 1:14pm |
 eshelton wrote:
Badger,
How do you know these guys?
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I was wondering the same......?
please feel free to reply, Badger
Troy
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  ����The best way to forget your troubles is to wear tight shoes.
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Badger
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Joined: 07/February/2005
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Posted: 08/February/2005 at 5:35pm |
Would love to tell you but that is not rellevant.
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SolveStudentDebt
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Posted: 09/February/2005 at 10:02am |
Badger,
Show us them fine sharp teeth you are hiding. C'mon now...
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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. solvestudentdebt.com
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CARGO1
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Posted: 09/February/2005 at 10:29am |
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  ����The best way to forget your troubles is to wear tight shoes.
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eshelton
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Joined: 19/January/2004
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Posted: 09/February/2005 at 10:42am |
In regards to Mark's inserted post above,
980 is the number CIBC uses for their numbers at the head office which has been in use for ages (i.e. 416-980-xxxx). They also use 861.
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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Jean Chretien
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eshelton
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Joined: 19/January/2004
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Posted: 09/February/2005 at 12:16pm |
Hey Doug and Bob,
Since you are so interested in checking this website out so often, why don't you guys get USERNAMES and JOIN THE DISCUSSION. This would be an excellent opportunity to show off that great dedication to customer service CIBC and Edulinx are so proud of! You would also be able to show off your sleek customer relations skills to your buddies on CCW-5! They will be so jealous.
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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Jean Chretien
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polyhymnia61
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Joined: 10/January/2003
Location: Netherlands
Points: 915
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Posted: 09/February/2005 at 8:17pm |
eshelton wrote:
Hey Doug and Bob,
Since you are so interested in checking this website out so often, why don't you guys get USERNAMES and JOIN THE DISCUSSION. This would be an excellent opportunity to show off that great dedication to customer service CIBC and Edulinx are so proud of! You would also be able to show off your sleek customer relations skills to your buddies on CCW-5! They will be so jealous.
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Doug and Bob????????????????
Can they also show us how a mouse gets into a beer bottle??????
Eh?
Poly
(Who is finally realizing why the system is such a mess...it's being run by HOSERS!!)
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Home is where you are allowed to prosper.
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whereto?
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Joined: 13/June/2004
Points: 292
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Posted: 09/February/2005 at 8:39pm |
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Huh?
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cyn66
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Joined: 05/February/2005
Location: Canada
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Posted: 09/February/2005 at 8:49pm |
Perhaps you are too young, whereto, to remember Bob and Doug McKenzie of the Great White North?
Coooooo roo coo coo coo roo coo cooooooooo! Oh my god, Poly, you've just discovered the reason for all our troubles!
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whereto?
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Posted: 09/February/2005 at 9:01pm |
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Oh right...I get it now. I didnt see much of that but I know the refrence.
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polyhymnia61
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Posted: 09/February/2005 at 9:01pm |
*weeps openly*
Am I that old that Bob & Doug from SCTV have been forgotten??????
Nooooooooooooooooooo!!!!!!!!!!!
(Thanks for backing me up, Cyn!!)
Grandma Poly
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Home is where you are allowed to prosper.
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cyn66
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Posted: 09/February/2005 at 9:15pm |
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momof2
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Posted: 10/February/2005 at 3:19am |
hey my hubby loved that show, and i even had the album and the movie strange brew on good old vhs...though hubby went so far as to tell me they were icons of canadian culture, then began to wimper and drool when he saw the season one box set at wal mart. (insert eye rolling emoticon here)
like, take off, eh ? we're not THAT old, you hoser. and my three year old thinks they are "pretty funny" to quote him, and no swearing either .
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professionals built the titanic but amateurs built the ark...
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Need to vent?