This website is a testimony to the problems Canadian Student Loan borrowers experienced from approximately 1996 to 2008 and until their loans were paid off.

The privatization of the Student Loans system by the Chretien and Martin Liberal governments broke the system and defaulted thousands of borrowers who were trying to pay their loans. There were even stories of suicide due to the harassment of borrowers.

Read the report that I prepared back in 2007 here. Canada Student Loans-The Need for Change Fortunately the new Conservative government at the time revamped the program and fixed the system for new borrowers, but borrowers under the previous program were left with ruined credit and continued harassment from debt collectors.

I call on the Canadian Government to apologize to the borrowers affected by this fiasco and make amends.

Unfortunately the Liberal government is again clobbering the Education system with their changes to International Student Visas. Yes, there's a problem, but instead of a well thought out plan, they have pulled the emergency brake on the train causing a derailment. This has introduced unprecedented instability for both private and public education institutions who serve both international and local students.

Universities have been forced to cancel programs and layoff hundreds if not thousands of full-time and contract instructors.

Again, the Liberal government has messed up the education environment.


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Forum LockedWho or what is "EOS NCN"? (Probably CIBC related)

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purpleplatypus View Drop Down
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    Posted: 18/January/2012 at 10:18am
Who or what is "EOS NCN"?
 
They have been calling me, claiming to be calling on behalf of CIBC. They have been evasive - weirdly and suspiciously so - about what the calls are about. They left a number and extension to call, but the person there (a "Teresa") never answers her phone and neither does anyone else there, I've put in her extension four times and simply hit the "next available representative" option twice and all I ever get is voice mail.
 
To put this in context, I have outstanding student loans from a number of sources which I am finally in a position, income-wise, to begin dealing with properly. I was last a student in May so my grace periods should have expired just recently, but due to a story I won't go into that I'm sure will be familiar to many here, the NSLSC insisted I should be in repayment well before that, and CIBC for some reason, even though they acknowledged I had given them all the relevant paperwork, followed suit. So it's possible that account has gone to collections, and highly probable that it's what these calls are about.
 
Regardless of this, over the last week I have contacted and made payment arrangements with all my creditors except CIBC - when I call them, their system hangs up on me right after I enter my SIN, and I've told you how my luck has been with these mysterious "EOS NCN" people. I'm happy to make some sort of payment arrangement, but CIBC isn't exactly making it easy and I'm not convinced of the legitimacy of this other company.
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Post Options Post Options   Thanks (1) Thanks(1)   Quote administrator Quote  Post ReplyReply Direct Link To This Post Posted: 18/January/2012 at 5:40pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote purpleplatypus Quote  Post ReplyReply Direct Link To This Post Posted: 18/January/2012 at 5:47pm
This is probably over an ancient Federal loan from the early 90s, which got partially paid off, then I returned to school. This being the case, what is and isn't EOS allowed to do? CIBC can't outright sell it to them, I'm fairly sure of that. Would I be better off dealing with EOS or going straight to CIBC on this? Or even talking to both and seeing what kind of terms each offers?

This is assuming it's legitimately about that CIBC loan in the first place... it probably is but no-one so far has actually said that to me, and you know what they say about assuming.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 20/January/2012 at 11:16am
THere is no sales of accounts. The student loan is assigned to them for collection. CIBC still owns the account. all CIBC does is pay the agency a 20%-50% commission on anything they recover. The rate depends ont he age of the account and number of agencies assigned to it previously.  
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote coffeeking Quote  Post ReplyReply Direct Link To This Post Posted: 17/May/2012 at 5:06pm
This reply may only be partially true. Students loans are actually paid out and administered by the Chartered banks but they are actually guaranteed by the Government....which of course is mere semantics. It's common knowledge in this country Gov't and Banks are one in the same. So, if the bank "redeems" any student loan they believe is unpaid and/or past due, they can (and in most cases do) simply hand it over to the Governemt (fed or prov depending on which loan type it was) for repayment. Then, the Gov't starts chasing the debtor simply based on the banks information (correct or not). 
I too just received a phone call from this company. The automated message advised they were calling on behalf of the Ontario Gov't. When I called back, I got the same run around as Purpleplatapus did. I suspect this is their feable attempt to collect on an old Student Loan from the early 90's which was forwarded to me through the Scotia Bank and was in fact paid off in full through the Scotia Bank. Unfortunately, the Bank had already collected on their guarantee from the Ontario Government and when the payment was made to them, they neglected to forward it on to the the Gov't and it wasn't posted to my account with them. About 12 years later (yes, I said 12), I received a notice from the Ontario Gov't stating they had rolled the amount owing for this alleged debt into my Income Tax account and now I am receiving past due notices from CRA stating I owe them "back income taxes".
Although I have forwarded the proof of payment onto the Gov't, they continue to send me notices of this balance due. So, quite frankly I have simply ceased trying to correct this at this point. Unfortunately I do not have the time or energy to do the gov't employees job as well as my own.
The unfortunate moral of this story is that this is another case in point that solidifies the beliefs of the majority of the countries population that Gov't and its workers have absolutely no idea what they are doing.   
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Post Options Post Options   Thanks (0) Thanks(0)   Quote inkpen Quote  Post ReplyReply Direct Link To This Post Posted: 29/May/2012 at 5:08am
These dirt bags just called me at work. At first the person did not identify themselves clearly and didn't know what the call was for. When she mentioned it was in regards to an MTCU matter, I started to get the feel for what it was. So I asked again - who are you, who do you represent. She claimed to represent the "Ontario Government Services Branch". I asked repeatedly, are you an employee of the Government of Ontario, and her reply was "I work for EOSNCN". I said "so you are NOT an employee of the government?" and she just repeated the answer. Evasive on directly identifying her affiliation, and I would say mis-representing herself.

I allowed the conversation to move forward a little further, but ultimately hung up on her - because I found THIS forum while I was on the phone with her a moment after she started reading notes back to me from a previous call in 2007 where I told them to stop harassing me (at work no less!)

Like the other poster, I paid my loans off many years ago through two separate court settlements. I even sent this paperwork to them (NorDon at the time, and this caller claimed they didn't have such paperwork). I can't afford a lawyer to fight this crap to get them to fix their wrong records. What can I do?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 29/May/2012 at 5:23am
Are they attempting to collect a debt that you actually paid in full and you have paperwork that shows this?
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote coffeeking Quote  Post ReplyReply Direct Link To This Post Posted: 30/May/2012 at 4:25pm
Yes, this is how these leeches operate (unfortunately). Here is a website with some good (although a bit rough with regards to their opinions) pointers on how to handle these people.
 
What I did, was simply follow the advise on this website and advised them I would file a harassment complaint if they tried again. What I really find interesting is that they called my house which has an unlisted/unpublished phone number. Only our closest friends have this number except of course for the Federal Governemt (which is recorded on my tax return). 
 
So, I offer that the very same people that are supposed to protect us from these leeches are the very same people providing them with confidential (or what is supposed to be at least) information.
 
BTW...its been a couple of weeks since I advised the debt was previously paid and that I would file a complaint and they have never called me since. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 31/May/2012 at 3:53am

If you have actual proof that the debt they are pursuing you for is paid then it cannot be collected twice. Who do they say it is that you owe here?

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote fishinkitten Quote  Post ReplyReply Direct Link To This Post Posted: 10/July/2012 at 11:23am
Today I received two calls from EOS NCN, one at work and one at home (where an automated vmail was left). I have NO outstanding debts! My student loans were paid off early over 10 years ago. I have current loans and one credit card and all accounts are current and payments up to date. Why would this company be calling me? Are they legit?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 12/July/2012 at 12:31pm
They are a licensed collection agency, yes
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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So I have a court order that my ex is soley responsible  for paying off the line of credit..Now for the last 2 months nos ncn has been calling me every day to pay it off,since she claimed bankrupt.I dont know what to do with this person ,that keeps calling,getting very annoying,and making threats as well...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 22/August/2012 at 10:16am

The trouble with this is your ex went bankrupt. If you are signed on it as guarantor or are jointly responsible by law then they will come after you for it despite what the court order says. THe creditor has the right to pursue anyone legally responsible and the court order does not restrict them (the creditor) from pursuing you.

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 22/August/2012 at 10:17am
They cannot pursue your ex any more because she is registered insolvent.
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Beware!!! These people are using the name of a legitimate collections agency to get people to divulge personal info(credit card #'s, write cheques, etc). They contacted me about an account that had already been settled and became threatening when I refused to give them any info. They called themselves EOS NCN (a legit. company, that when I looked up their info and called them directly they had no outstanding info on me nor did they have records of the phone number 866-274-1721 nor the other number left for me ...514-850-2759.
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I got a call from EOS NCN a few months ago regarding a very old student loan. The woman was reasonably pleasant so I was working with her to resolve the account. I have made a few monthly payments to them since then and have been working on a solution with my bank to pay this account in full. However, twice now I have received calls to my office from an overly abrasive man claiming to be a supervisor. The second of these calls having been just a couple of hours ago. I spoke with the first agent yesterday to tell her what stage I was at with the bank (the process is almost complete). Then today this man called to demand an exact date when the account would be paid. I told him that I don't know what the exact date will be but that I have been updating his staff. He got very loud saying that he is giving me 24 hrs to have the money in his office or else. When I asked him what exactly he was threatening to do he told me to think about it as I am a smart person. I asked several more times for an answer regarding what he was threatening to do, he got louder and then he hung up on me.

What exactly could he be threatening? What is he able to do tomorrow if the payment in full is not received in his office?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote administrator Quote  Post ReplyReply Direct Link To This Post Posted: 29/January/2013 at 10:26am
This could be interpreted as a veiled threat. I suggest you report these calls to the RCMP.  At least you will be building a case history against the collection agency.

What often happens is the collection agency smells money. They want their commission.. 

What can they do? Depends on your case, but 99% of these are empty threats just trying to scare you into coughing up more money so they can get a commission on your payment.

The guy probably just got his xmas visa bill and needs more commission revenue :)
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 29/January/2013 at 11:27am
It is a threat of legal action. That is how a lot of loud and boisterous collectors behave. When people ask what they mean when they say "else" the collector will say something like "what do you think?" or "use your imagination". They are aware of the legal implications to them and the agency they represent if they are actually caught telling you that "are" going to sue you if you don't pay. The legal implication is just as Mark put it - a threat - or what is considered an act of intimidation. Sure, collectors do and say all kinds of lawless things in the run of a day at the agency, but "criminal intimidation" is one issue that is taken most seriously.
 
I doubt that the RCMP would charge the agent or agency criminally though. It is a money matter and they always deem those cases civil rather than criminal.
 
 
 
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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