Repayment Assisstance Plan (RAP) Issues

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Filling Out RAP Issues.

Printed From: CanadaStudentDebt.ca
Category: Government Program Problems
Forum Name: Repayment Assisstance Plan (RAP) Issues
Forum Description: Rules, regulations and problems (Formerly Interest Relief and Debt Reduction)
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=6911
Printed Date: 27/March/2026 at 2:04am
Software Version: Web Wiz Forums 12.07 - https://www.webwizforums.com

Topic: Filling Out RAP Issues.

Posted By: midnightstarr
Subject: Filling Out RAP Issues.
Date Posted: 02/July/2014 at 12:25pm

Hello All,

I just recently got a letter from the Student loan saying that they rejected my RAP application because: 1) it wasn't signed, 2) They did not receive my paystubs, and 3) They need a copy of the Student Loan Repayment Agreement. Now, I don't mind number 3 because that was something new to me. But I do have a problem with number one and two. Student Loan did send me an email .doc form to fill out. Now I did ask the representative about hand signing it or type where it says Applicant's signature. Now I did type it in, and I got a copy with Applicant Signature highlighted. Obviously the phone rep did not take into consideration that the people making the decision want handwritten signatures. Most of the other companies that I have signed via online, still thinks that my typewritten name is considered Signature. Number two, my paystubs are on epost. People at student loan obviously are too computer illiterate to know that you can open a .pdf file and there is more than one attachment. Also apart of the paystub issue was that they wanted my June 20th one. I was going camping at that time and I didn't know that I have to send that until the first time that the rejected it and I called the representative to tell her that.

So am I the only one that has this issue?

Replies:

Posted By: SolveStudentDebt
Date Posted: 03/July/2014 at 4:36am

No. Not at all. That is how the system works for everyone. Squeaky wheels get the grease though, but you have to be really squeaky.

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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com

Posted By: midnightstarr
Date Posted: 05/July/2014 at 11:23am

Hello,

Thanks for your reply. I just wish that the illiterate computer people at Student Loan realize that not everyone uses a printer at home anymore. It's such a headache to print if off, hand sign it, scan it back, then type out the rest. It would be just simple just to type it out. The people at Student Loan wants us to use the work photocopier to sign their agreements. I would rather do it at home.

They should also realize that most people get their paystubs through epost.ca. And my last time that I did fax (Not email because there is something wrong with that email), I did send them the proof that it was signed (I put a sticky note saying that most other companies would consider this signed), and showed them the files to my epost paystubs.

I also wrote on the cover letter to let their Customer Service people know that all their documents need to be signed by hand and not typed. I feel sorry for anybody working for Student Loan in the Customer Service end. I mean that they're the ones getting all the complains and angry phone calls. I know what it is like, because I did that for a furniture store. It's whomever is the head of Student Loans that is greedy and uncaring.