BIG JOKE- CIBC’S WEBSITE!!! HAHAHA
Printed From: CanadaStudentDebt.ca
Category: Dealing with the Banks!
Forum Name: CiBC and Edulinx Horror Stories
Forum Description: Problems with CIBC and Edulinx!
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=670
Printed Date: 26/March/2026 at 10:30pm
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Topic: BIG JOKE- CIBC’S WEBSITE!!! HAHAHA
Posted By: markomeara
Subject: BIG JOKE- CIBC’S WEBSITE!!! HAHAHA
Date Posted: 17/February/2004 at 1:25pm
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From CIBC's website- what a joke, given what happens here!
Our Commitment To You: To Exceed Your Expectations As a CIBC Customer, you should expect nothing less than the best possible service every time you deal with one of our representatives in person, by letter, on the telephone or when doing your banking electronically through our banking machines or Online Banking. Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment – to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our Customers can expect from CIBC, and that we demand of ourselves. Everyone At CIBC Is Accountable To You, Our Customer From the Customer Service Representative in your branch/business centre to the Chief Executive Officer – everyone at CIBC is accountable for our Service Commitment. A Simple Beginning: Talk Openly With You Wherever you do business at CIBC, you can expect us to be open and forthcoming. This applies to our written documents as well – we’re working to put our documents in plain language, to make them easier for you to read and understand. Candid Explanations Of Our Service Fees We’ll explain the rates, terms and conditions relating to our products and services clearly, including any fees or sales commissions that may apply. We’ll also alert you that certain investments may carry greater risks. If, for some reason, we cannot provide a product or service, we’ll explain why and suggest alternatives. Our service fees are based on three principles: They should be simple to understand. They should reflect our commitment to deliver options and value. They should provide you with choices to reduce or even eliminate certain fees. Your Privacy Is Protected An important part of the CIBC Service Commitment is your right to privacy. Even as we expand our products and services, and the technology we use to provide them, keeping your information and affairs confidential is fundamental to the way we do business. Our Process For Resolving Your Complaints We have created a process for dealing with customer concerns and complaints that we believe is both effective and efficient. We expect every CIBC employee who receives a customer complaint to take ownership, and ensure that the complaint is resolved quickly. If you have a complaint or concern, we encourage you to follow the complaint procedure outlined here. |
Replies:
Posted By: Godzilla
Date Posted: 17/February/2004 at 2:54pm
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Posted By: polyhymnia61
Date Posted: 17/February/2004 at 4:28pm
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Even funnier was the awkward attempts at trying to convince their staff! I remember rah-rah seminars and motivational staff meetings where we would all just look at each other and shake our heads when the managers would try to convince us of this sh*te. When it comes to my student loans, however, they exceeded my expectations...Just not in the way they think they do! ------------- Home is where you are allowed to prosper. |