Archived Urgent Help Needed Posts - COE lost after program completion

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COE lost after program completion

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URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=6695
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Topic: COE lost after program completion

Posted By: pfm
Subject: COE lost after program completion
Date Posted: 02/July/2013 at 11:16am

I'm not sure that this is the same level of urgency as some of the other posts I've read, but nevertheless, here is the situation:

A good friend graduated from a Master's program at the end of May this year. A few days ago, she was contacted by the NSLSC (with no warning in the interim) that her loan will entering repayment at the end of July. After inquiring as to why this was the case, she was told that the NSLSC never received her confirmation of enrolment for her final semester, and that as far as they were concerned, she had finished school at the end of January. Of course, the COE had been sent (via mail) but it seems that it was "lost" by the NSLSC (which after reading through these forums seems pretty common). She was told that she cannot resend the COE since she is no longer in school, even though she was in fact enrolled for that final semester.

With all the usual post-graduation expenses (moving, finding employment etc), having to begin repayment (at a hefty monthly rate) six months earlier than anticipated is going to cause MAJOR financial hardship.

Does anyone have experience with this same (lost COE after graduation) situation? What kind of recourse is there? It seems crazy to me that the NSLSC can't simply correct the repayment date once they receive proof that the student was legitimately in school during the missing period!

Thanks!