Help! NSLSC "Processing Time" Screwed me over!
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Topic: Help! NSLSC "Processing Time" Screwed me over!
Posted By: scscc3
Subject: Help! NSLSC "Processing Time" Screwed me over!
Date Posted: 02/November/2012 at 6:29pm
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Hey guys, Do you guys know if I can appeal to waive the interest accrued to my existing NSLSC loans? They screwed me over by saying I can fax in a Schedule 2 as long as the fax datestamp was before the due date (which it was). But when I called again today, they said that there's also a "processing time" (which is apparently up to 48 hours after the fax), not the date it was faxed in. So now I'm stuck with an extra 6 months of interest on my account. I have read the master agreement and their letter carefully and no where does it mention that there was a 48 hour processing time. They told me that I could call in on Monday 8AM-3:30PM to try to appeal the interest, which I'm planning to do. Have any of you experienced a similar problem? Or know what I should do? Should I go see an ombudsman first? The interest accrued will take me about a month to earn back in my part time job, which is utterly not something I can afford to do at the moment.  Thank you so much! Sincerely, Rob
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Replies:
Posted By: footloose
Date Posted: 03/November/2012 at 8:37am
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There is no ombudsman who oversees student loans.
And, I have never heard of a "48 hour processing time".
When you are speaking to NSLSC on Monday, ask them to show you where this "48 hour processing time" appears in your master agreement.
The NSLSC just can't make up the rules as they go along. Either it is provided for in an agreement or it is not.
If the informstion that you have provided is correct, don't back down. Be persistent and ride this one out.
------------- Educating one Consumer at a time |
Posted By: administrator
Date Posted: 03/November/2012 at 9:00am
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Ask to have your case escalated. The lower level minions have no decision making in this. There is an case escalation team that should be looking at this...
------------- Administrator Mark OMeara Author of Let Go and Heal: Recovery from Emotional Pain https://LaughSingWrite.com - http://bit.ly/heal2024 |
Posted By: scscc3
Date Posted: 06/November/2012 at 3:15am
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Thank you for the reply guys! I'm going to call them today to have the case escalated. Do you think there's anything I should say such as I talked to a lawyer about this? And also it was the school that faxed in the letter with the datestamp already on it but they said that they don't have access to the processing room to check if I am right. I think that's such a lie! Thank you so much for helping me on this, I greatly appreciate it. I hope they don't screw anyone else over with the same BS they gave me! Best, Rob
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Posted By: scscc3
Date Posted: 07/November/2012 at 5:06am
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Thanks for all the help guys! I called in today and they waived the interest for me without even escalating the issue. For reference to anyone who is in the same situation in the future, I printed out all documents including the Master Agreement, letters from NSLSC, etc. and got my school to re-fax in my Schedule 2 with a signed letter from the financial aid office that it was sent in before the due date. Then, today I called in with my financial aid officer, explained the situation and the NSLSC was more than gracious to waive the fee. Thanks again for the help! Best, Rob
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Posted By: SolveStudentDebt
Date Posted: 07/November/2012 at 11:24am
 ------------- Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting. http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com |