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I have heard of them before. I think one of the banks involved int he old risk shared program is now trying them out to see what results they can bring to their table. You asked them questions and they said that? WOW. That certainly does not demonstrate a good result by any stretch. There is certainly nothing surreptitious about the methods collectors use to conduct a skip trace. I would like to say that this conduct is unlawful but for lack of a better term I would simply term that behavior as being very egregious. What this collector is saying is "You don't ask me qwuestions, I ask you the questions. I am the boss here. Shut up or else I will personally cause damage to your credit portfolio because I can", which of course is impossible.
Are these companies regulated? Well, that is a good question.  Ummm ... yeah, but the authorities in most provinces do not reprimand them. In fact, the authorites appear to protect them, especially in Ontario. Alberta, well they go after businesses and try to restrict any business that tries to tap into Alberta markets from outside their province. They are unreasonable and their directorate has some issues. They are brutal under their FTA drape and manipulate law for their own best interest, which of course is a gross injustice against whom they are attacking. In Ontario the authorites that oversee collection agencies say that the courts are the problem, but yet they investigate nealy no complaints at all.  The Ontario government relies on the following collection agencies to collect debt for them:
Total Credit Recovery
NCO Financial Systems
CBV Collection Services
Accounts Recovery Corp
NorDon Collection Network
If the Ontario government were to reprimand and expose one of these agencies for unlawful conduct or other egregious acts against people then they would have a very difficult time explaining why they even use these groups. The government is supposed to protect people from these groups but instead they use them to collect their Ontario loans and other government accounts receivables.  CBC Marketplace could have a field day and a weekly program with the use of The CFW Group has for them. 
BTW - Do you have the name of the collector? I'll show you how to deal with this imbecile.
Johnny
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