Royal Bank Frustration Stories - RBC SL account numbers

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RBC SL account numbers

Printed From: CanadaStudentDebt.ca
Category: Dealing with the Banks!
Forum Name: Royal Bank Frustration Stories
Forum Description: Tell us about the Royal Bank treatment
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=5150
Printed Date: 26/March/2026 at 9:07pm
Software Version: Web Wiz Forums 12.07 - https://www.webwizforums.com

Topic: RBC SL account numbers

Posted By: janna
Subject: RBC SL account numbers
Date Posted: 28/January/2009 at 4:40am

Back in 2007, I was given a new account number for the CSL I have with RBC. I just got a letter from the collections agency they sent it to this month (after I'd made payments in both November and December of 2008), and the account number they have is the original number. I've been writing the new one on my cheques and accompanying letters, which request a new statement (which hasn't been received).

I need to find the papers from 2007 that indicate the new account number, as that will prove that the two accounts are actually one and the same. I'm not sure how easy that will be, as my papers are spread out among a number of different boxes in my shed, but I'll give it a good try. In the meantime, I'll be writing the collections agency with the information I have, and when I send next month's payment to the bank I will include something about "CLXXX, formerly account XXX" to make sure I cover myself.

Just thought people might want to know that this sort of thing is going on.

Replies:

Posted By: janna
Date Posted: 28/January/2009 at 8:27am

Oh, just to make everyone's day brighter:

I went to write that letter just now, and discovered that it's not the right account number. At all. It's not the one from 2004 that I have on my statement, and it's not the one I was given in 2007, after they changed the number. So it's not my loan. I'll keep paying the bank, and not worry about the collections agency at all.