Royal Bank Frustration Stories - not allowed to make a payment??

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not allowed to make a payment??

Printed From: CanadaStudentDebt.ca
Category: Dealing with the Banks!
Forum Name: Royal Bank Frustration Stories
Forum Description: Tell us about the Royal Bank treatment
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=4041
Printed Date: 27/March/2026 at 3:46am
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Topic: not allowed to make a payment??

Posted By: holygeez
Subject: not allowed to make a payment??
Date Posted: 22/January/2007 at 11:46pm

I was SOOO glad I came across this site. Amazing as to what we all share. Anyway, I have loans with the RBC and I HATE THEM. I HATE THEM, HATE THEM.

I have a binder FULL of notices, bul-ony letters, etc from the RBC. They've lost payments on me too. At one point, two days before Christmas while I was in interest relief, they debited my account for $650.00. They said that I called them and told them to do that. Morons. It took a year before it was all straightened out. Of course I was stuck holding the bag on the NSF fee's etc. Whenever I call them, I get different information. Recently I found out that I haven't made a payment in 6 months; $700 is owed to a collection agency and I'm not allowed to make payments. I have to pay the agency in one lump sum. I am not to send payments to the RBC until the $700 is paid off...BUT...interest and debt is STILL piling up on the rest of the loan.

Make sense? No..I don't get it either. Suddenly RBC reps are not permitted to talk to me. Funny...when I tell them, and send them notices to NOT CALL ME...they do anyway. As soon as I get pissed enough to talk to them, they are not permitted.

I'm going to shove forks into my eyes soon.

Replies:

Posted By: penniless
Date Posted: 18/April/2007 at 12:53pm

I have had similar frustrations with Royal Bank. You should check and see what your rights are. As far as I know, collection agencies MUST allow you to make payments. They will all threaten that you must make one lump sum payment, but I don't think that's legal.

Posted By: takopup
Date Posted: 19/April/2007 at 12:49am

OMG.� If you can afford a call recorder from The Source, I'd recommend that you call them, have them identify the date and the rep and have them tell you again that they are refusing payment.� Then, waive that in front of their noses.� Tell 'em that they can take you to court but that you'll share their refusal to take payment with the courts.� They first say you can't record their calls.� You explain that it's a one party rule in Canada and as long as one party is privy to the call's recording, it's completely legal.� It's only the use of the call that's regulated.�

Your goal, of course, would be to submit the call as evidence for either a court hearing or a complaint with the provincial regulatory bodies pertaining to Collection Agents.I also recommend that you call your provincial service department and ask where you can find a copy of their Collection Agent's Act.� It will tell you specifically what collection agencies can and can't do.� Keep it beside you so you can tell them when they're breaking the law.

The funny thing is to listen to collection agents after you tell them that you recorded the entire call.� However, in your case, I would recommend that you get a few calls where they are repeatedly refusing payment so that you have a solid case when you you complain be it to the province or to the RBC Ombudsman.

Any judge who believes your multiple recordings where the agent refused payment will probably not hold alot of sympathy with them or their principals...in your case, RBC.It's ironic, I just read RBC's guiding principals that their employees must adhere to.� Their # 1 principal is "Upholding the Law" .� Guess their ombudsman would be thrilled to know what they're doing to you :)

http://www.rbc.com/governance/pdf/RBCCodeOfConduct.pdf - http://www.rbc.com/governance/pdf/RBCCodeOfConduct.pdf

Get your ducks lined up before you go in for it.� Good luck.

Posted By: hoop77
Date Posted: 13/June/2007 at 5:19am

I know the feeling, they want $4700 from me, I have offered them payments but nothing is good enough. They want all their money right now or they will sue me, I think that's next week. I keep offering them $100/month and all they want is the full sum of money. I wonder if the collection agents could be any more rude as well. Anyways good luck.

Posted By: SolveStudentDebt
Date Posted: 13/June/2007 at 10:34am

Please explain what they told you and how rude they were. It is good to bring this out into an open auditorium as casaes in numbers create a genuine picture of how bad this really is.

Johnny

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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com

Posted By: pogorelichfan
Date Posted: 28/June/2007 at 7:12am

Johnny,

Can you give me a confirmed total number of complaints in an annual year--something official that I can quote in our report...

You can email it to me off the website at any time...Julian

Coalition for student loan fairness

Posted By: pogorelichfan
Date Posted: 28/June/2007 at 7:14am

Holygeez,

If you are interested in talking to the media about your case, I'd really like to add you to our media call list for the Coalition. If you are interested, please email me at mailto:julianb@sfu.ca - julianb@sfu.ca .

Julian

Coalition for student loan fairness