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Are you sending this via a collection agency, or direct to Canada Revenue Agency? If the former, remember to put 'Without Prejudice' at the top to keep them from using the information to put more pressure on you to make minimum payments. If the latter, you're more likely to get a response, in my experience.
The collection agency that sent in my first application never sent on my followup information that was requested, so I ended up getting the loan bounced back to collection with a 'client did not respond' note on it. Then, after I phoned them and bugged them to go look at the mail they had recorded as 'received' from me, they admitted it hadn't been sent on and indicated they'd do it right away. But it didn't change their collection efforts and I never heard from the government either.
After chasing fruitlessly around the government directories for a good while (while fielding repeated collections calls from the agency) and not finding the right department to contact directly, I finally got a notice from the tax dept about garnishing my cpp overpayment. I instantly wrote them back saying, in effect, 'I have been trying to get this loan or some portion of it forgiven for two years now because I am disabled, but the collections agency (named) has not forwarded the information I gave them. Please help.'
They immediately sent me back a collections package with a Canada Revenue Agency return address. By this time my medical form was out of date so I had to pay to get another form filled out. However, I figured it was a small price to at least finally be sure the right people were looking at this.
Included in my NEW package of information in support of my disability were: copies of old and new medical forms to demonstrate the disability is a long-lasting one, copies of Health Canada information demonstrating that people with my disability are almost always permanently and significantly limited in their income-producing ability, copies of letters I had sent to the collections agent that were never forwarded but contained relevant background information, and the tax-returns and financial forms they asked for.
Within a month they got back to me to ask for one followup piece of information, which I sent, and now the loan is in review-pending status at CRA. No more calls from the collections agent, no more nasty messages on the answering machine, no more panic attacks every time the phone rings. It has been a very restful 5 months. I don't expect to hear anything now until September, when the government workers are all back from break, but even if they turn me down flat, I'm now a couple of years closer to the 10-year date (it will be within months, instead of years, from then).
Good luck with your application. If you have to reapply, try to give as much calm supporting evidence as you can, including all relevant medical information and even more than they ask for. They're accountants, after all, not medical personnel or social workers with understanding of disabilities. You can't count on them looking up one single thing about your medical situation.
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