Impossible situation
Printed From: CanadaStudentDebt.ca
Category: Dealing with the Banks!
Forum Name: Royal Bank Frustration Stories
Forum Description: Tell us about the Royal Bank treatment
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=3218
Printed Date: 26/March/2026 at 10:30pm
Software Version: Web Wiz Forums 12.07 - https://www.webwizforums.com
Topic: Impossible situation
Posted By: melaniemck
Subject: Impossible situation
Date Posted: 20/December/2005 at 1:41pm
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My partner and I live in Australia and have been here for the past year and a half. Up until now we provided the Royal Bank Western Student Loan Centre with postdated Australian cheques made out for more than the required converted amount, and they have been happy cashing them (albeit two weeks later). This month was the first month of the new batch of cheques that I sent recently, and I received a default letter in the mail yesterday (yes, they have my current details). Now, the phone number listed on the default letter is a 1-888 number which I can't dial from Australia, and the old number I have 306-359-4770 does not work. Anyone have any ideas how I'm supposed to rectify this situation? Have all the loans been outsourced? As I mentioned, they have been cashing our cheques like clockwork until this month.
Thanks, Melanie P.S. I won't even go into what happened last year when they sent us a default letter because they cashed our cheque in New Zealand dollars and not Australian dollars... and I had to figure it out. |
Replies:
Posted By: BigFatherA
Date Posted: 20/December/2005 at 3:50pm
Royal bank farmed out their student loans division to a private contractor at that 888 number.  I don't even have a surface address, just a company name: Resolve BPO inc. BPCPA has the following entry on them:
------------- BigFatherA Priest & Teacher non carborundum illegitemi est |
Posted By: melaniemck
Date Posted: 20/December/2005 at 4:17pm
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Hey, thanks for that. I managed to scrape up a number to call - 416-503-1800. Will try it tomorrow :-)
Melanie |
Posted By: Staretz
Date Posted: 28/March/2006 at 12:45pm
| I also found 1-905-361-8862. It was on my letter that announced the transfer to Resolve BPO. I havent had any problems with them so far. I have only had one problem with my Saskatchewan Student Loan and that was caused by a banking error by a bank branch, not by Resolve BPO. Maybe its just that my number hasn't come up yet ;) |