I am very sure that I am not the only one frustrated with RBC's decision to outsource it's student loans.   But here is my little rant. 

The new student loans office (and the account management office) can only provide information on the loans.  They can't do anything with them.  Oh sorry...they can make a request which can take 3 days (if at all) to b3e completed...if they remember.  \

My OSL is in repayment and has always been on preauthorized withdrawl until the outsourcing.  From that point they have failed to take my payment.  Now I am probably the only one complaining about this, but i have done my best to ensure that i am always up to date.  I have requested that they advise me why the payment didn't go through and they have had no answer.  I have asked them to just take the payment so i wouldn't be in arears and they have yet to 2 weeks later.  I have asked for a letter from them expressing that it was their error that the loan is arears and I now up-to-date  as i have made a payment via NetBanking....

RBC was so much better before and now they go and ruin it.

Hi Glenner,

I was told two different stories.  At the beginning of August I was told the government was taking over the student loans and at the beginning of this month they told me it was like a third party taking over payments and they advised me to send post-dated cheques.

To where?  I ask, to where do I send those post-dated cheques?  They weren't sure, but dammit, I should post-date them and send 'em off.

I have had problems in the past of them posting both payments to one account (I write RBC two separate cheques a month for the two loans), so much so that I got a note telling me they were going to send me to collections because they weren't receiving payment!

I just know this changeover is going to be a gong show, so I send my payments in one month at a time and still to the same address in Regina (where they originated from).  I think it would only be courtesy for them to send us a pamphlet...a flyer...a newsletter...but I have received nothing!  Nothing!  No one tells us anything!  GRRRRRR

I received a similar letter today that told me the transfer was already in place.

How does this kind of behaviour stack up gainst the PIPED act ( http://www.privcom.gc.ca/index_e.asp - http://www.privcom.gc.ca/index_e.asp )?  Banks are not supposed to be able to disclose this kind of personal information without our consent.  The clause is even grandfathered so existing information is protected.  Unfortunately the privacy comissioner is not proactive, it responds to complaints only.

I plan to write them about this nonsense. It could end up with some major fines for RBC.

I got the letter back in mid-September before I send my confirmation of in school to the western centre.

Now I am kind of regert I should just send the letter to old centre, maybe that will be processed faster.

Now, I send them a registered mail, I faxed to them, they still haven't update my status that I am still in school.  They said it could take up 10 business days, it is already almost a month.

This is getting Stupid.

Contact the exective customer response unit of Edulinx and get them to move on it.

If it is RBC, then make sure you document everything to show that you have followd all of the procedures. If anything bad happens, this way you have the argument and proof to dig yourself out.

Johnny