CiBC and Edulinx Horror Stories - Harrasment my CIBC SC operators

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Harrasment my CIBC SC operators

Printed From: CanadaStudentDebt.ca
Category: Dealing with the Banks!
Forum Name: CiBC and Edulinx Horror Stories
Forum Description: Problems with CIBC and Edulinx!
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=2413
Printed Date: 27/March/2026 at 12:33am
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Topic: Harrasment my CIBC SC operators

Posted By: mrresolved
Subject: Harrasment my CIBC SC operators
Date Posted: 21/March/2005 at 9:21am

Well the operators continue to call me after I have made a complaint to the ombudsman. The operators continue not to leave thier last names nor a detailed message of what it is that Ihave to call them right away about. So I requested that all further communication be in letter documented form to either my email address or my Home mailing address and not to call my home number. Also sent another compalint in. So everytime they call I send another complaint in by email with the time date and person who called. So anyway thats the latest.

Replies:

Posted By: mrresolved
Date Posted: 21/March/2005 at 1:45pm

This is their standart reply:

This message is in response to your E-mail inquiry. The answer to your
question / comment is as follows:

Due to security and confidentiality issues we cannot respond to requests
for personal information, case specific inquiries requiring the use of your
Social Insurance Number or provide loan information on an unsecured email
basis through the Internet. Requests for information which is personal
and/or confidential in nature can only be made in writing or by telephone.

Should you require any further assistance on this subject or any other
student loan related matter, please visit www.edulinx.ca. You may also
contact the CIBC National Student Centre toll free at 1-866-253-2422. Our
Customer Services Representatives are available to assist you Monday to
Friday between 7:30 a.m. and 8:30 p.m., your local time (GMT -5) and
information lines are open 24 hours a day. Outside North America call toll
free 800-7-983-3361 plus the appropriate country code. TTY Service is also
available by calling 1-877-791-4440.

Thank you for the opportunity to serve you.

e-Customer Services
CIBC National Student Centre

This message may contain confidential and/or privileged information. If you
are not the addressee or authorized to receive this for the addressee, you
must not use, copy, disclose or take any action based on this message or
any information herein. If you have received this message in error, please
advise the sender immediately by reply e-mail and delete this message.
Thank you for your cooperation.