CiBC and Edulinx Horror Stories - CIBC To Reimburse customers for losses

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CIBC To Reimburse customers for losses

Printed From: CanadaStudentDebt.ca
Category: Dealing with the Banks!
Forum Name: CiBC and Edulinx Horror Stories
Forum Description: Problems with CIBC and Edulinx!
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=1905
Printed Date: 26/March/2026 at 10:42pm
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Topic: CIBC To Reimburse customers for losses

Posted By: administrator
Subject: CIBC To Reimburse customers for losses
Date Posted: 05/December/2004 at 7:36am

From Canada.com

"CIBC chief executive John Hunkin apologized Tuesday for a glitch that sent dozens of the bank's confidential faxes to a U.S. junkyard, adding that CIBC customers will be "fully reimbursed" for losses from the gaffe.

"I want to personally apologize and convey to you my concern regarding a failure in safeguarding the confidentiality of customer information," Hunkin says in a letter to customers in what marks the CEO's first public comments on the public relations mess that erupted last week. "

Now if they'd only do this for all the student loans they and their subsidiary Edulinx screwed up!

Mark

Replies:

Posted By: collywobbles
Date Posted: 05/December/2004 at 9:44am

Well, since I've been one of the lucky few to wring an admission that an error was made in the handling of my file out of them, I certainly intend to press for compensation.

The only hitch to doing that is the worry that rather than encouraging them to take more care in handling student loans, it will only serve to make them more loath to admit wrongdoing.

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collywobbles
plural noun

colloq:
1. Pain or discomfort in the abdomen.
2. Nervousness; apprehensiveness.

Etymology: 19c: probably from colic + wobble.