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1. Yes, they can contact familty members but only to assist in locating you. If they refuse to do so, the collectors will usually continue to call them in the hopes of locating you - especially if this is where you do reside, or the last number you had left with the lending institution you owe.
If you do not reside at the residence or telephone number they are calling, and excessive phone calls are made, you can have your relative(s) file a complaint to their provincial ministry about these occurences. If they have a contact number for you that enables them to reach you, they usually stop calling family members (unless you tell them that they are going to help you pay the debt (co-sign or direct loan) or something ... which will cause them to even call your family to ask for updates and such).
2. It is a summons of writ, or an "originating notice" as some sectors call it. The originating notice is the document you would recieve by a plaintiff when they are suing for monies owed. If you do not show up for the court date, it is not a criminal offense. It would only mean admission of owing the debt unless a defense were filed.
As for serving a third-party in absentia (in your absence), this would only happen in the event that you were unavailable for service for a period of time - and an approval from the court is granted to have "substituted service" initiated. This rareley happens, by the way for financial matters. So, no need to worry about that.
3. Criminal matters are different than financial matters.. unelss fraud is the charge. If you are here, you must owe money to a student loan. Now, if it is ordered that you attend (absolutely, without question) a court date, and you do not show, that is an offense. For financial matters such as litigation for the purpose of recovering unpaid debt, hearings of this nature are usually called "Discovery in aid of execution" hearings. If it is ordered that you attend, or you have your attorney attend on your behalf, then the order must be adhered to. Otherwise, you would be in poo poo.
4. No, absolutely not.
To learn more about these matters, it would be better for you to hear it right from the horse's mouth. Call the Provincial Court House in your province and ask your questions. It would be quicker.
Johnny
------------- Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.
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