Letter from Edulinx - We Got attention!
Printed From: CanadaStudentDebt.ca
Category: Dealing with the Banks!
Forum Name: CiBC and Edulinx Horror Stories
Forum Description: Problems with CIBC and Edulinx!
URL: https://www.canadastudentdebt.ca/forum_posts.asp?TID=162
Printed Date: 27/March/2026 at 2:17am
Software Version: Web Wiz Forums 12.07 - https://www.webwizforums.com
Topic: Letter from Edulinx - We Got attention!
Posted By: markomeara
Subject: Letter from Edulinx - We Got attention!
Date Posted: 15/May/2003 at 3:18pm
Recieved this email from Edulinx today!
DEmerson@edulinx.ca wrote:
Mr. O'Meara:
I work for EDULINX Canada Corporation, which administers the CIBC National Student Centre. I am inquiring into an e-mail report received by CIBC Customer Care from "Canadian Student Debt", citing concerns about CIBC's
handling of student loans. The report was sent from <csd@markomeara.com>, but provided no context or contact information.
This has, understandably, made it difficult for us to address the issues raised in the e-mail.
In visiting your website, I couldn't find any reference to CSD or student loans. Are you aware of this e-mail? If so, can you provide any information that might assist our service specialists in investigating and resolving the issues raised within?
We are committed to identifying and correcting gaps in our service, but as you can imagine that is difficult to do without specific context.
Thank you in advance for your assistance with this matter.
Regards,
Douglas Emerson
Specialist, Government and Stakeholder Relations
EDULINX Canada Corporation
(905) 306-2688
fax (905) 306-2374
cell (416) 276-0930
demerson@edulinx.ca
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Replies:
Posted By: markomeara
Date Posted: 15/May/2003 at 3:19pm
Dear Mr. Emerson
I'm sure that from your position, the figures on customer satisfaction look good. But please check http://www.canadastudentdebt.ca for a true view of how your institution is treating people.
We have horror stories of peoples who's lives have been destroyed by your mismanagment. We want these problems fixed.
A letter and 10 pages of mistakes was sent to CIBC in the beginning of the year. I assume you are aware that your organization loses documents and destroys peoples credit ratings.
After two years of negotiation CIBC just backed out of an agreement with XXXX. XXX has spent $3000 in legal fees trying to deal with you. Another person writes that he borrowed $1700 but you are trying to claim $5000.
Another person was told by a collections agent that her kids would be taken away if she didnt pay up because she would be ruled an unfit mom.
The stories go on and on. And despite phone calls, faxes, letters, most of which never get a response, we have to resort to a boycott to get anything done. That is sad.
Mark O'Meara
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Posted By: eshelton
Date Posted: 30/October/2004 at 8:44pm
Mark,
Has there been any further response from Edulinx?
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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Jean Chretien
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