JOBS!!! Tricura CIBC Edulinx Connection!!
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Topic: JOBS!!! Tricura CIBC Edulinx Connection!!
Posted By: administrator
Subject: JOBS!!! Tricura CIBC Edulinx Connection!!
Date Posted: 03/June/2004 at 10:32pm
Here's another ... I like the job description "Tricura works closely with these borrowers to educate and counsel them on alternative repayment options and takes pride in helping students effectively manage the financing of their education."
HA HA HA HA HA HA HA HA HA what a joke!!!
again, no knowledge of canada student loan regulations required in job posting...
Here's the posting... posted by CIBC!
Manager-Tricura Canada Inc
Job Type: Full Time
Location: Mississauga, ON
Job Category: Management
Industry: Banking/Finance
Company URL: http://www.cibc.com/careers
Date Posted: May 27, 2004
Job order - J0504-1119 - Full Time
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Title Manager-Tricura Canada Inc
Category Call Centre (Sales & Service)
City Mississauga, Ontario, Canada
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Job Description Business Unit Description:
EDULINX Canada Corporation is a wholly owned subsidiary of CIBC and is a service provider dedicated to providing end to end service solutions for government student loans.
Tricura is an operating unit of EDULNX Canada Corporation that supports student loan borrowers experiencing challenges meeting the repayment terms of their loans. Tricura works closely with these borrowers to educate and counsel them on alternative repayment options and takes pride in helping students effectively manage the financing of their education.
Key Accountabilities / Activities:
JOB OVERVIEW:
The primary focus of this role is to develop, motivate and coach Tricura Associates to achieve exemplary customer service. This will be gauged through both quantitative and qualitative measurements within a continuous improvement philosophy. The incumbent will align team members’ individual goals with that of the business. Personal success in this role can be determined by the gained ability to create a shared vision of what success looks like, coaching others on how to be successful, and by encouraging the sharing of knowledge and learning which will constantly raise the standard for the service offerings experienced by the customer.
SUMMARY OF ACCOUNTABILITIES:
·Motivate and inspire excellent customer service and departmental culture.
·Coach team of Associates to fulfill both corporate and personal goals.
·Liaise with other Tricura Management regularly to ensure issues and ideas are communicated and addressed in a timely and effective manner.
·Identify and remove obstacles that stand in the way of individual team and business performance.
·Facilitate the team in developing innovative solutions to problems.
·Provide expert advice and coach team members on challenges related to customer handling, products, and services.
·Monitor service activities of the team to ensure customer and business expectations are met.
·Provide ongoing support to team staff in their development through performance management, continuous feedback, performance reviews and learning opportunities.
·Lead team meetings and huddles on regular basis.
·Provide consultation and/or support to Associates.
·Represent the team on improvement projects, when required.
·Regularly update knowledge about new products, procedures and organizational changes, etc., in order to answer staff and/or customer queries promptly.
Requirements:
COMPETENCY REQUIREMENTS:
·Demonstrated people management and leadership skills required, preferably within a service-driven environment.
·Flexibility to do shift work is expected and required, as service provided is on the basis of a 6-day per week at 17.5 hours per week day
·Comprehensive understanding of quality principles, quantitative measurements and the dimensions of service excellence, as demonstrated in previous work experience, strongly preferred.
·Consulting skills, including facilitation and coaching, as demonstrated in previous experience, required.
·Understanding of learning principles (from an employee and an organization perspective).
·Proven ability to interpret and communicate moderate to complex data.
·Demonstrated understanding of customer escalation principles highly preferred.
·Extensive knowledge of the company policy and procedures.
·Superior communication skills (listening/verbal/written) and interpersonal skills are essential.
·Understanding of complex concepts and procedures, and the ability to take effective and decisive steps to deal with such concepts and procedures.
·Proven ability to meet deadlines and deliver on commitments.
·Demonstrated skills in participating in change management, having the ability to implement and lead change efforts.
·Computer (PC - Windows environment) aptitude and literacy required.
Special conditions:
CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.
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Skills Collections
Call Centre - Blended
Administration
Microsoft Office
Accountability
Analytic/Systematic Thinking
Conceptual Thinking
Impact & Influence
Interpersonal Understanding
Thorough
Business Communication
Coaching
Influencing & Negotiating
Problem Solving & Decision Making
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