This website is a testimony to the problems Canadian Student Loan borrowers experienced from approximately 1996 to 2008 and until their loans were paid off.

The privatization of the Student Loans system by the Chretien and Martin Liberal governments broke the system and defaulted thousands of borrowers who were trying to pay their loans. There were even stories of suicide due to the harassment of borrowers.

Read the report that I prepared back in 2007 here. Canada Student Loans-The Need for Change Fortunately the new Conservative government at the time revamped the program and fixed the system for new borrowers, but borrowers under the previous program were left with ruined credit and continued harassment from debt collectors.

I call on the Canadian Government to apologize to the borrowers affected by this fiasco and make amends.

Unfortunately the Liberal government is again clobbering the Education system with their changes to International Student Visas. Yes, there's a problem, but instead of a well thought out plan, they have pulled the emergency brake on the train causing a derailment. This has introduced unprecedented instability for both private and public education institutions who serve both international and local students.

Universities have been forced to cancel programs and layoff hundreds if not thousands of full-time and contract instructors.

Again, the Liberal government has messed up the education environment.


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Forum LockedBank just suspended my account! Help! ARC did it!

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    Posted: 25/February/2012 at 3:05pm
Hi
 
I really hope you can help...I was at the grocery store trying to get some milk and stuff we need and my CIBC debit card would not work! I had to go without the groceries and went home and called CIBC and they said a suspension is on my account from ARC and I cannot call them until Monday.
 
Can they even do this? My situation is poverty...am a single mum of 3 small children on social assistance benefits and I care for my elderly mum too! :(
 
Do they have a legal right to do this? How hard will it be to get them to remove their suspension? Please help....cheers
 
And these are loans from the 90s and any time they call I tell them my situation and how I am unable to pay them now but will let them know if my circumstances change but they get abusive and nasty! Now they have gone too far!! :(
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Post Options Post Options   Thanks (0) Thanks(0)   Quote administrator Quote  Post ReplyReply Direct Link To This Post Posted: 26/February/2012 at 9:48am
First of all, if the loans were with CIBC, you need to change banks immediately.  The loan if from the 90's could be stats barred. Check our forums here...

http://canadastudentdebt.ca/forum_topics.asp?FID=90&title=collection-of-old-stats-barred-loans

Again, if the student loan was through CIBC and you defaulted, they may have the right of offset.... so change banks immediately, otherwise more money could be taken out of your account.

Dealing with ARC will be frustrating...   They only want the money, and will not listen to you.... Read these pages before you call them...
http://canadastudentdebt.ca/collectionagencies.asp

Keep us posted on how things go. If you would be willing to go to the media.... let me know....





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Post Options Post Options   Thanks (0) Thanks(0)   Quote gillieb Quote  Post ReplyReply Direct Link To This Post Posted: 26/February/2012 at 10:27am
Thank you...If they do not give me my money back I would go to the media for sure. I mean, there has to be some law against this I would think? How can they touch someone who is living poverty level on government assistance?
 
I notice the money has been held, frozen...it is still in my account but CIBC says it is held and cannot be accessed unless I call ARC for further details, which I can't do until Monday of course.
 
When I first opened my CIBC account in 2008 they did something similar...It wasn't ARC but it was some other collections people acting on behalf of CIBC and they actually removed my funds. But I did get them back...I had to fax my proof of income assistance and fill in tons of forms and 2 weeks later the money was returned. I honestly cannot wait 2 weeks this time...and this seems different since they have not actually taken the money...yet. My account shows .25 available funds and $145 unavailable. So they somehow have put a hold onto the $145.
 
Do you know if ARC will release the hold if I can show them my proof? Or who would be over their heads? CIBC directly? And yes the loans were all with CIBC wayyy back, but after the drama in 2008 and them returning my money they assured me they would contact me in the future to see if my situation changed before they went after my account.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote administrator Quote  Post ReplyReply Direct Link To This Post Posted: 26/February/2012 at 12:34pm
Your loan agreement you signed gives the student loans bank the right to offset accounts to recover the loan. The fact that collection agencies are doing this is relatively new and needs to be investigated.    There were a number of instances of this just before Xmas.      You might be able to argue that your privacy has been breached by giving ARC your account info.  I dont believe the collection agencies have the right to block an account.

Irregardless, since your loan was with CIBC you should not be banking with them.  They could do this again at any time.

If they assured you they would contact you, do you have that documented?  Just my own opinion, but I would get CIBC on the phone rather than the collection agency. Best bet is to do whatever worked last time this happened...

Getting a hold of the media at this stage would be good as they would then be your advocate....   I'd suggest contacting steeleonyourside at  ctv.ca   They were aware of the issue and were interested but nobody came forward.... 

The issue here is that collection agencies are being allowed to put holds on people's accounts. That's totally wrong.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote footloose Quote  Post ReplyReply Direct Link To This Post Posted: 27/February/2012 at 5:01am
There is a very serious misconception that collection agencies can withdraw funds from a debtor's bank account or freeze a debtor's bank account.  Nothing could be further from the truth.
 
There is absolutely nothing in the various Collection Agencies Acts and their related Regulations of the 10 Provinces and 3 Territories that permit this practice.  Collection Agencies would only be permitted to withdraw funds from a debtor's bank account PROVIDED they had a signed written agreement from the debtor authorizing them to do so.
 
In the case of CIBC, their policy regarding the collection of defaulted student loans is to attempt to collect these defaulted student loans using the resources of their internal collection department.  If after 180 days, their internal collection department is unsuccessful in resolving this matter, the account is then ASSIGNED ( not sold ) to a collection agency. 
 
If any further attempt is made to contact CIBC to resolve this matter, the debtor will be immediately referred to the collection agency assigned to handle this account.  Unless the debtor is prepared to settle this account by making a negotiated settlement by way of a lump sum payment, CIBC will refuse to get involved and will refer all future inquires to the collection agency.
 
In the current situation, it appears that the only source of income is welfare.  Under the various Provincial and Territorial Acts, welfare is exempt from garnishment except by the government agency who made the payment.  Welfare funds obtained by fraud or an overpayment of welfare could then be garnished by the paying government agency.
 
In this case, the only creditor is CIBC and they know that they CANNOT garnish ( withdraw ) these funds from the bank account.  However, there is nothing in any Act, Statute or Regulation preventing them from freezing the account.  And that is exactly what they have done in order to force this matter to a "head".  If these welfare funds are deposited to the bank account by "direct deposit", that practice will have to be changed immediately.  
 
I would strongly suggest that a new bank account be established at a NEW BANK and then redirect all future welfare payments to that new bank and branch.  Any futher deposits made to the existing bank account, either in person or by way of "direct deposit" will be frozen. 
 
If the current situation is DESPARATE, contact the welfare agency IMMEDIATELY and request an ADVANCE to be applied against your next welfare payment.  Be sure to fully explain to your case worker exactly what has happened so that it does not appear that you are trying to "pull a fast one".    
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 27/February/2012 at 5:04am
It's npt the collection agencies that are actually off-setting bank accounts. THe bank just tells people who complain to them about it that they have to contact whichever collection agency is assigned.  If the banks gave third-parties free access to sensitive data such as a bank account that would be serious trouble for the bank.
 
CIBC does everything it can to distance itself from a student loan borrower. That is why they immediately tell people to call the third-party agency even though the outside agency. Basically, the bank wants nothing to do with student loan borrowers.
 
If you are on social assistance and that is what they seized all you have to do is provide proof of it. There is all sorts of paper trail. Write a complaint and request to have the money returned on that basis (with proof of your social assistance benefits and that is what they seized). To quicken that process write to the president's office and the director of CIBC's colelction department. His name is Anuj Vohra. If you want help you can write to us privately and we will assist.
 
Johnny   
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Thank you so much for all the help!
 
I am so stressed out, today has been one long and difficult nightmare!
 
First thing this morning I called CIBC who put me through to customer care and they marked me as urgent and promised someone would call me back asap.
 
Then I called ARC. Spoke to some supervisor who was mega condescending and rude to me and yelled at me...of course because I want my money back I had to take it or risk being hung up on. He told me to get my kids in care and get a job! And stick my elderly mother in a home! I was almost crying. He sneered at me that if I could prove I was on welfare as my source of income by fax, then they would get the money back to me hopefully this week, but he said turnaround can take time.
 
Then I contacted family maintenance...that is my other source of income. Whatever they garnish from my ex'es wages, they take off my welfare so it does not make much difference. I am just worried that because the bank shows lots of deposits from fmep (family maintenance) they won't see that as government money as they do welfare? Any idea on this?
 
Anyway, turns out a deposit is due to go through tonight from family maintenance and I won't be able to get it as my account is now frozen with all money sent to ARC!!!
 
I checked my CIBC account mid morning and my money was no longer on hold. It was now GONE! And the message next to the transaction said: Branch Transaction LOAN PAYMENT IBB COLLECTIONS, TORONTOTORONTO
 
So when CIBC called me back they asked me why was I now not wanting to carry through with my loan payment! I SAID I NEVER MADE A PAYMENT, IT WAS TAKEN! He says, well when did you set up these payments or stop them? ARRGH! NEVER!!! Finally I got him to understand the situation and he said he would see what he could do and if he could get my money back or remove this freeze but first he had to look into the code fmep(my family maintenance) to see if it was protected as welfare was...I said it HAS to be because until my ex makes better money, all it does is substitute most of my welfare but not all of it and the amount of work he does each month varies! But he said he needed to look into it and assured me he would call me before he left for the day and let me know an update.
 
He never called. :(
 
So then I called my home branch which happens to be far away from here since I moved. The branch manager said she would fax a letter to welfare stating my account was frozen by collections until further notice.
 
I went into welfare to see if they would advance me some funds to help me and they did not like the letter from the bank. It was not even a letter it was just a print off of the transaction from my account with the words loan payment attached to it! So of course welfare asked me why was I trying to pay off big loans? I had to go through the whole thing again and they still did not believe me and told me to run to the local CIBC across the street and get a better letter.
 
So I did but the local CIBC would not help me! They said they could not see anywhere that my account was frozen, just a zero balance and my payment for my loan. I said AGAIN, it was NOT a payment!! The teller called customer care and still got nowhere and simply gave me a slip from my account and her card and said if welfare had a problem to call her and she would try to verify the situation which customer care reiterated to her but she herself could not see any sign of any hold or freeze on my account.
 
Thankfully that was enough for welfare and they advanced me some funds but said it was only a loan and I would need to pay it back once my banking issues were sorted out or it would be deducted from my welfare.
 
Then I ran over to the credit union but they would not take me. They said my credit was too bad and they don't accept members with bad credit.
 
Then I went to the copy shop and faxed the letter from welfare stating they are my source of income and hopefully they will receive it and deal with it at ARC. I plan to call ARC early tomorrow to follow up.
 
I am very worried about all of this...would love any feedback about this situation and if you think it will all turn out ok or not...
 
Cheers
 
So now I sit and wait.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 28/February/2012 at 8:35am
Write a letter and fax it to Anuj Vohra and Clarence Lane at CIBC's collection office in Toronto. Outline the situation and create a paper trail.   
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote FreedomFighter Quote  Post ReplyReply Direct Link To This Post Posted: 06/March/2012 at 7:43pm
Oh good GOD!!! What a nightmare! So sorry you are dealing with this, but don't let ARC get to you (I know, it's hard). Don't take it personally, they treat us ALL like sh*t!!!!  I've dealt with ARC for so long, yet they never cease to amaze me with the crap they spew out of their mouths.

Just realize you are doing the best you can and you are not going to put your kids in care and leave your mother to get a job just to pay them, it's ridiculous. 

This is totally the type of situations that should get out there in the media, it's unreal. Abusive, stressful for you and potentially harmful to your family!!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 07/March/2012 at 3:19am

Anyone who has a non-guaranteed risk loan  between the years of 93 and 99 that is in default should make sure that they do not use a chequing or savings account with that same bank. I received so many calls from people who had accounts seized by CIBC and Scotiabank in the months of November and December. Those are the targeted months for banks to hit accounts and off-set.  

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote footloose Quote  Post ReplyReply Direct Link To This Post Posted: 08/March/2012 at 4:25am

@gillieb

When you wrote your third post on February 27, 2012, you added some additional information that you neglected to include in your first 2 posts. And that changes the whole perspective of your situation. You stated that in addition to receiving welfare, your other source of income is family maintenance. I don't know which Province you reside in but here in Ontario, that would be a distribution from the Family Responsibility Office. In other words, a person's salary or wages would be garnished for spousal and child support by the FRO ( a government agency and pursuant to a court order ) and then remitted directly to the ex-spouse. In the hands of the ex-spouse, this amount is treated as taxable income and is NOT EXEMPT from garnishment. While in your case, a payment received from family maintenance will reduce any monies received from welfare, nevertheless, it is NOT considered to be welfare and therefore these funds may be legally seized either by a court order or by a bank's "right-of set-off".

It is a well-established fact that in all Provinces and Territories, social assistance payments which include welfare and government disability payments ( pensions ) are exempt from garnishment and the "right of set-off" by any creditor including any government or agency thereof. As I previously stated in my post of February 27, 2012, the only exception to this rule is the government agency that made the welfare payment if funds were obtained by fraud or if there was an overpayment. Other than these 2 exceptions, social assistance payments are totally exempt from seizure for any reason including the CRA for outstanding and unpaid income taxes.

If social assistance payments are directly deposited into the recipient's bank account by the government payor, the funds in the bank account do not change their original character. Therefore, these funds cannot be garnished or be subject to the "right of set-off". However, if the social assistance payments are received directly by the recipient and then deposited into the bank account, this will TAINT those funds making them subject to garnishment or the "right of set-off". Even if the social assistance payments were directly deposited to the recipient's bank account by the government payor and the recipient deposited just $1 to the bank account, again, this will TAINT those funds. The fact that both welfare payments and family maintenance payments were both deposited to the same bank account, and even if they were both made by direct deposit, this now taints the bank account and makes it fully available for garnishment or the "right of set-off".

Sadly to say, the CIBC was fully within their legal right to seize these funds and apply this amount to any outstanding and unpaid student loan. In his post on Februsary 28, 2012, "Johnny" states in his response to you regarding your dilemma "Write a letter or fax it to Anuj Vohra and Clarence Lane at CIBC's collection office in Toronto. Outline the situation and create a paper trail." In my view, ignoring any moral issue, this would be a colossal waste of time and effort as the CIBC are well within their legal right to exercise their "right of set-off".

The moral to this story is if one is in receipt of social assistance payments, arrange for them to be paid by direct deposit and only to a bank account that receives social assistance payments. Income received from any other source either by direct deposit or otherwise MUST be deposited into a separate bank account.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 08/March/2012 at 5:38am

Take note that CIBC is also government by the Canada student Loans act. That means CIBC is also bound by federal law. The bank can be forced to return the money if hardship can be demonstrated, especially if CIBC is the cause of it.  This is not a visa or overdraft account. It is a federal metter and federal law supercedes any provincial statute that the banik likes to lean on.

Johnny
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 08/March/2012 at 5:43am

FYI to everone - no bank has the right to impose hardship and personal ruin of any sort. No effort to defend one's self from a vicious system like this is a collosal waste of time and effort. Rather than cite what you consider a creditor's legal rights are, why not educate one consumer at a time with how their rights should be heard and excercised?

Johnny  
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote gillieb Quote  Post ReplyReply Direct Link To This Post Posted: 08/March/2012 at 6:49am
Hi everyone and thank you all so much for helping me and being there for me.
 
Here is how it all turned out.
 
So by Weds of that week, ARC returned the funds to my account. But now ARC are phoning me more than ever, like 10 times a day. Automated messages usually but at 730am or 10pm it is not very nice.
 
I have pressed the buttons to get a person and have told them STOP but they won't.
 
Anyway I am getting an account with royal bank now for my family maintenance payments and leaving CIBC for welfare only. I really hope this crap doesn't happen with royal.
 
And even though a maintenance payment can be taken I don't feel they can keep it once hardship is proven, plus the fact that it only replaces welfare and is not over and above.
 
i just wish my student loan could somehow be gone once and for all.
 
my current credit rating from equifax is 427...any idea how to make it better?
 
cheers
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 08/March/2012 at 9:08am
That's awesome Gill WinkThumbs Up
 
That's you you do it.
 
CIBC has no jurisdiction to off-set from other instutions, not without an execution order, and judgment must come first in that case.
 
As for your credit rating, one thing at a timeLOL Your financial position is not good based on what you described so be careful in that regard. You already have debt that you can't afford to pay, remember. When your financial situation improves then this would be the time to revisit credit and the development of financial relationships with the financial community. Wink
 
Johnny
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Madmorrigan Quote  Post ReplyReply Direct Link To This Post Posted: 08/March/2012 at 9:33am
Gillieb....unfortunately, the only thing that will make your credit score better is time (this is assuming, of  course, that it is accurate...if it's not, you need to address the inaccuracies first). There is no agency that will be able to help you raise it (no matter what they promise). One way to start re-establishing good credit is to get a secured credit card (you send a deposit and that, effectively, becomes your credit 'limit'). 6 months of good payment history, and you'll find that your score will go up a little.

Time heals all.
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