This website is a testimony to the problems Canadian Student Loan borrowers experienced from approximately 1996 to 2008 and until their loans were paid off.

The privatization of the Student Loans system by the Chretien and Martin Liberal governments broke the system and defaulted thousands of borrowers who were trying to pay their loans. There were even stories of suicide due to the harassment of borrowers.

Read the report that I prepared back in 2007 here. Canada Student Loans-The Need for Change Fortunately the new Conservative government at the time revamped the program and fixed the system for new borrowers, but borrowers under the previous program were left with ruined credit and continued harassment from debt collectors.

I call on the Canadian Government to apologize to the borrowers affected by this fiasco and make amends.

Unfortunately the Liberal government is again clobbering the Education system with their changes to International Student Visas. Yes, there's a problem, but instead of a well thought out plan, they have pulled the emergency brake on the train causing a derailment. This has introduced unprecedented instability for both private and public education institutions who serve both international and local students.

Universities have been forced to cancel programs and layoff hundreds if not thousands of full-time and contract instructors.

Again, the Liberal government has messed up the education environment.


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sylvyshin View Drop Down
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    Posted: 30/December/2004 at 1:02pm

Hi, I am so glad I could find this website.

I really need someone else¡¯s help..

I just graduated from college last year and I had  two different loans from royal bank and NASLC.

I didn¡¯t have any problem with bank because I always contact with them and negotiate to make a payment.

But I couldn¡¯t afford to make both payments at a time so I applied  interest relief program for another loan.

I reapplied IR for second 6 month and I believed there was no problem with that. On November, I called NASLC to apply IR again but they said my osap file has been placed to governmentcollection. I was very surprised. The reason was I had to make a payment in arrears in order to apply IR

And they said they sent me the letter about this matter. But I haven¡¯t got any letter from NASLC. After few weeks, I¡¯ve got the letter from CBCL and they want me to pay $2,420 long overdue account. I thought this was just overdue account and  if I pay this loan, I might apply IR again.

So I paid off with my husband¡¯s credit card.

After that, I¡¯ve been looking for my osap file and finally I discovered in December that my debt was with a collection agency , collectcorp.

 

Now. they¡¯ve been calling several times to force me to borrow money from family or bank.

In addition, one of agent is very rude and even yelling me.

But , my father also has a mortgage he has to pay and no one can¡¯t help me right now.

I  owe them $17,000 currently and  I filled out a financial questionnaire and sent them by registered mail. I told them i will make effort to pay $100 every month.But they don¡¯t accept my payment, and keep asking me pay at least half of the loan I owe.

I

can¡¯t find job right now because I am pregnant and my  husband¡¯s income can¡¯t not cover all of this matter.

I asked them send my file back to the HRDC if they can¡¯t negotiate with me.

But they said it¡¯s almost impossible!

 

I really don¡¯t know what to do right now¡¦ please help¡¦

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kwelmm View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kwelmm Quote  Post ReplyReply Direct Link To This Post Posted: 30/December/2004 at 2:01pm

Sylvyshin,

Welcome to the site  .  Your effort to pay a $100 month has to be accepted.  The collection agent can not refuse any payment no matter how large or small.

You landed yourself on the right site!! A wealth of info. here!!  Arm yourself with knowledge so you don't feel intimidated when you speak to the collection agent.  Just browse around on here and educate yourself on what to do--we will be here if you need us.

As for what to do--make whatever payment you can monthly without starving yourself.  Don't give the nasty collectors a reason to put a comment on your file as non-compliant.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 30/December/2004 at 5:59pm

 

 Kwelmm,

 You wrote:

 "Welcome to the site  .  Your effort to pay a $100 month has to be accepted.  The collection agent can not refuse any payment no matter how large or small."

 Careful with giving this type of advice....

 A collector does not have to accept the offer to repay monthly when it involves the bank risk/shared portions, or the Provincial guaranteed loans. The Federal government stipulates that no payment shall be refused, however, the goal is to collect a minimum of 4% of the principle amount borrowed on a monthly basis UNLESS the borrower can substantiate his or her inability to do so. The requirement is that a borrower MUST - WITHOUT QUESTION submit a financial statement and dsclosure to show visible proof or evidence that the amount proposed is the most that can be paid out on a monthly basis. If the borrower refuses to submit a financial statement, then efforts to collect the debt will continue.

 The Crown looks for one thing - first and foremost - and that is to get you to pay 3% of the principle amount you borrowed. If you cannot do that, then you have to prove your inability to do so. If you refuse, then you are passed off as non-compliant which will certainly place you at further risk if a demand for compliance is not adhered to.

 I see alot of postings on this site with advice referencing the refusal or apprehension to submit a financial statement to the crown. This will cause people more grief in the long-term. People also say in certain postings .."give collectors nothing to use against you, or give them nothing that will make you vulnerable ...". The submission of a financial statement is a mandate (urgent requirement) set by the Crown. Those who refuse to follow mandates are at risk of worse things.

 As for financial statements... there is a correct way to file them, and an incorrect way to file them. When they are filed correctly, there are no windows open for a collector to manipulate, press, or use against you.

 Your last statement:

 "As for what to do--make whatever payment you can monthly without starving yourself.  Don't give the nasty collectors a reason to put a comment on your file as non-compliant."

 ..Please try to understand what I have written.

 Johnny

 

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 30/December/2004 at 6:00pm

 

 The minimum of 3% of the principle. Sorry for the typo.

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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kwelmm View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kwelmm Quote  Post ReplyReply Direct Link To This Post Posted: 30/December/2004 at 6:13pm
Sorry.........will be more careful in the future!!!!
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sylvyshin View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sylvyshin Quote  Post ReplyReply Direct Link To This Post Posted: 30/December/2004 at 7:13pm

Thanks for the help..

I filled out financial questionnaire and disclose the letter from my hudsband¡¯s employer for comfirming net monthly income.

I sent that form by registered mail

Is that enough for financial statement?

If it¡¯s not , please let me know what I can do else?

But I still don¡¯t know how to deal with them..

 

Thanks again ..

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Post Options Post Options   Thanks (0) Thanks(0)   Quote CARGO1 Quote  Post ReplyReply Direct Link To This Post Posted: 30/December/2004 at 8:44pm

John,

for my sake / peace of mind,

the collection company cannot refuse the payment period. But if you do not provide proof (POI) that you fesably cannot pay the min 3% of pricipal they will consider this non-compliance. so once you justify the lessor payment amount (POI) of say 2% of balance then you are of the hook for non compliance.

if this the case i have been giving some not so accurate advise, thanks for clearing it up.

ps if you need  a wheel barrel i will lend you mine anytime.... but Im not helpin to fill it with snow...lol

Happy New Year everyone

Troy


            Â Â ï¿½ï¿½ï¿½ï¿½The best way to forget your troubles is to wear tight shoes.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 31/December/2004 at 4:19am

 

 Hi Troy,

 You are correct. A collection company cannot refuse to accept a payment that is received by them. However, a collection company can refuse to accept monthly arrangments from you UNLESS you exhaust all means to pay in full. As for Crown debt, the rule is that a financial statement must support one's inability to repay the mandatory 3%. 

 So, accepting immediate payment and "arrangments to pay monthly" are two different things, you see.

 Traditionally, non-compliance is something that results from the actual default. When an individual defaults an agreement or contract, it is considered an act of non-compliance either way. With student loans, there is so much stigma surrounding it because people default due to reasons or circumstances that are beyond one's contr0ol - so in many cases it is inevitable. Even though a default cannot be prevented, it is still considered an act of non-compliance which is a real problem as well. Case example:

 A person files for interest relief and is rejected due to the fact that his or her income (or total family income) is slightly above the minimum exempt amount. This individual has necessity expenses that absorb more than 65% of the net income (such as a child with very special needs, or a personal medical condition that requires a lot of expenditure. The system will reject this individual thus causing him or her to default which is BEYOND control in this example. These types of cases prove that the system is not designed to benefit or even really help people. The end result is the system saying "either you do what ya gotta do to keep the debt on track - or off to the default bucket you go ...".

 To sum it up ... If you provide substantiation of inability to pay, then you are supposed to be off the hook for six months at a time. We are talking about the third-party collection industry having to assume the position of receving and assessing these financial statements. This is where the problems occur as we all know because of collection tactics, financial pressures, etc. Collectors are always going to press you to pay in full UNLESS you give them a very good reason not to do this - and even if you do, they still tend to break rules as it is quite evident from those who testify to it on this site.

 The bottom line .. a collector will not "let go" of their campain to collect the full amount until he or she is comfortable knowing that there is absolutely no possibility for you to raise that amount of money. It is the nature of the beast. Collectors are in the business to collect money to earn commission. The only way to makea good commission is to collect "large" payments- and not chase 25 to 50 dollar amounts. If collection agencies had to accept what people offer, then they would go out of business because they only earn IF a debtor pays. If not, then it is all a hard cost.

 Johnny   

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CARGO1 Quote  Post ReplyReply Direct Link To This Post Posted: 31/December/2004 at 6:21am

thanks John, its clear as mud now

 

kwelmm, dont feel to bad i have been mis informing people for over a year now too!!!

            Â Â ï¿½ï¿½ï¿½ï¿½The best way to forget your troubles is to wear tight shoes.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hunter2 Quote  Post ReplyReply Direct Link To This Post Posted: 31/December/2004 at 7:11am
That is terrifying for me...3% of total debt is 3000. That means I will have four collection agents calling me to collect 750 a month each. Oh god..suddenly my stupid little plan to pay some of this off by babysitting seems so phenomenally futile.
Sigh
On a brighter note sylvyshin is there anyway at all that you can bring your file up to date? They may send it back so that you can then stay on IR which would be much less stressfull for your pregnancy and raising a little one(Congratulations!!) If not your best bet is to contact John(Believe me if I thought he could help me I would be all over it!) Pay him to handle these issues and you might get some respite.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote kwelmm Quote  Post ReplyReply Direct Link To This Post Posted: 31/December/2004 at 9:14am

Unfortuneately, I get the feeling that the debtor is viewed as non-compliant until proven otherwise!!  It seems that one can send in every documentation needed to substantiate inability to pay and one is still coined non-compliant.  Like you said, Johnny, there is MUCH STIGMA attached to student loans!

Hopefully, one day..........some changes can be made to the whole student loans program...Until then--sweet dreams and happy thoughts like Poly Anna (the movie--).

Happy New Year to all!!!!!!   

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Post Options Post Options   Thanks (0) Thanks(0)   Quote DZENERAL Quote  Post ReplyReply Direct Link To This Post Posted: 11/January/2005 at 1:40pm

Hi.

What if they tell you that if you don't pay the full amount owing you will suffer in means of your credit rating?  They told me that I can make arrangements for monthly payments but that will have an effect on my credit rating and will result in a bad credit rating which stays on your record for several years?

Thanks.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Islander Quote  Post ReplyReply Direct Link To This Post Posted: 11/January/2005 at 2:53pm

If you're in collections and it's a client who reports to bureaus, your credit rating is already affected. If they don't report, there will be no effect. In other words, the damage that can be done has already been done.

However, if you can pay the thing off, do so! There are a ton of reasons for paying the thing off besides the effect it might or might not have on your credit rating, not the least of which is the simple fact that you owe the money and it is therefore the right thing to do.

What? Me, worry?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 11/January/2005 at 6:28pm

 

 DZEN,

 What you are being told in regards to the effect a debt will have on your credit report IF you opt to make payments is just another tactic that collectors use. You see, collectors know what people fear most. A derrogatory comment on a credit report is one of the most feared, especially if the person has a fairly decent history. It is all busness psychology. By telling you that making payments will cause more disruption on your credit report, this will somehow motivate you to pay in full because they are trying to lead youto believe that they have the control over what is reported. Now that you know the psychology and truth, you will also know that the information conveyed to you by the collector is false and misleading.

 If you have a derrogatory comment already reflecting on your history, it is there and it cannot get any worse, really. Islander has educated you about the reality of it all. By paying the debt, you will at least establish a repayment history that will associate with that particular blemish on the report. The results you will find more in you favor during the long-term.

 Johnny

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote DZENERAL Quote  Post ReplyReply Direct Link To This Post Posted: 11/January/2005 at 10:40pm

Thanks Johnny.

That's what I figured.  I know all about their talk and false statements and I know they play the game so they get the full payment right away.  I never planned not to pay back the money, it's just that I payed off the provincial portion right away and now there's no way I can pay the federal portion too.  So I arranged for the monthly payments.  Got no choice.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Islander Quote  Post ReplyReply Direct Link To This Post Posted: 12/January/2005 at 4:29am

Rule of thumb: If they say it....it's a lie. Nothing will ever pass their lips that doesn't have their commission as the ultimate goal.

Truth, integrity, compassion, decency, honour, fairness....these are all alien concepts to them. If you used one of those words in a sentence, they'd be confused and assume that you had just lapsed into speaking Farsi or Sanskrit.

Then they'd tell you that they had a court order for full payment and that they would have your grandmother tortured if it wasn't forthcoming by 2pm.

What? Me, worry?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 12/January/2005 at 4:53am

 

 I guess, in some cases, it can be better described as pseudologia fantastica, but not so much as a syndrome, rather it is a behavior that is driven by the thirst for power and control that will prompt people to do what they say.

 Johnny  

 

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote DZENERAL Quote  Post ReplyReply Direct Link To This Post Posted: 12/January/2005 at 11:59am
HAHAHA. I agree.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 12/January/2005 at 12:11pm

 

 Pseudology is a business psychology in most financial-related businesses.

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 12/January/2005 at 12:24pm

 

 The one element of productive business practice that collection agencies severely lack (in procedure and training) is something called "Prosocial Behavior". For some strange reason, the one who invented the "collection agency wheel" back in the past completely forgot about proper, or satisfactory business code of conduct when it was launched. Today, the business attitudes of the industry are similar, however, they have have mutated to an even uglier stereotypical impression that people just do not want to pay. They think everyone else is evil. How crazy is that?

 Diagnosis: pseudologia fantastica

 

 

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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