This website is a testimony to the problems Canadian Student Loan borrowers experienced from approximately 1996 to 2008 and until their loans were paid off.

The privatization of the Student Loans system by the Chretien and Martin Liberal governments broke the system and defaulted thousands of borrowers who were trying to pay their loans. There were even stories of suicide due to the harassment of borrowers.

Read the report that I prepared back in 2007 here. Canada Student Loans-The Need for Change Fortunately the new Conservative government at the time revamped the program and fixed the system for new borrowers, but borrowers under the previous program were left with ruined credit and continued harassment from debt collectors.

I call on the Canadian Government to apologize to the borrowers affected by this fiasco and make amends.

Unfortunately the Liberal government is again clobbering the Education system with their changes to International Student Visas. Yes, there's a problem, but instead of a well thought out plan, they have pulled the emergency brake on the train causing a derailment. This has introduced unprecedented instability for both private and public education institutions who serve both international and local students.

Universities have been forced to cancel programs and layoff hundreds if not thousands of full-time and contract instructors.

Again, the Liberal government has messed up the education environment.


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opal55 View Drop Down
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    Posted: 25/August/2004 at 12:02pm

Hello,

I finally made conact with CBCL today. I've been on social assistance for health reasons and am now currently looking for work. I tried to make some sort of small payment with them but they laughed. The other collection agencies that I've been dealing with as my Canada and Alberta student loans have been diveded into 4 loans, have been willing to work with me. I live with my mom and pay rent. CBCL stated that I could have my mom co-sign a loan for me to repay and I said that wasn't an option. My mom clearly stated that. They weren't listening to me and kept on pushing that. They then stated that I wasn't paying rent because I live with my mom and that her house is worth half a million, try not even half that.

My question is... they said that they could take my social services money away since it is government money and since my loans are government, why should the government be paying me money when I owe them money. I am in this situation because I've been on limited income and when I find a job I would like to pay my loans back. However CAN THEY PREVENT ME from getting gov't assistance when I need it until I can get work?

Please help!

Thank you!

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lil newfie girl View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lil newfie girl Quote  Post ReplyReply Direct Link To This Post Posted: 25/August/2004 at 12:19pm

These idiots are talking outta their asses!

No, they cannot take away your assistance.  They will harrass you by suggesting that you get a loan, ask family, friends, for money, sell things, crap like that. 

Hang tough and just keep emphasing that you can afford payments only, not the full balance.  If they're still insisting that they want all or nothing, keep track of all correspondence, conversations, etc, and file a complaint (I can't remember to whom again, but it is posted on this site).

Good luck!

 

                                                                                                                                

 

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opal55 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote opal55 Quote  Post ReplyReply Direct Link To This Post Posted: 25/August/2004 at 12:28pm

Thank you! That is what I needed to hear! I've been so stressed out by all of this as it is. I didn't need this today. I did offer to pay a little something but she said she wouldn't accept it and would even send a letter.

Sigh... with a bit of relief

 

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Post Options Post Options   Thanks (0) Thanks(0)   Quote whereto? Quote  Post ReplyReply Direct Link To This Post Posted: 25/August/2004 at 9:36pm
Put 10$ a month on the thing to keep it out of court (works for student loans only)....and let the collector cry cause your file never gets cleared.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chaosways Quote  Post ReplyReply Direct Link To This Post Posted: 30/August/2004 at 5:42am

My wife had some issues in the past with some collection agencies... they all work the same way, they call you early in the morning while you are not really in good shape to argue and start yelling at you, threatening you and other kind of intimidation.

After a few months we were sick of it and decided to see a lawyer.  He said that the bank considered that money lost for a long time and they were not concerned about it anymore.  However, the collection agency is there only to make you pay even 1 penny.  According to the law, they have 5 years to make you pay if it's a student loan and 2 years if it's not.  The catch is that the countdown is reset everytime you pay that one single penny.

The lawyer sent them a letter ordering them to communicate with us in written letter ONLY, as it is illegal to collect money via phone without written document on the side.  He also said that if we ever receive any letters from them, to throw it at the garbage.  That it would all be over after some time.  The worst thing to do would be to send them money as they would be ok for another 5 years.

And you know what... it worked.  Been 6 years now and we don't hear about it anymore.  As the lawyer said, you might have a bad credit if you don't pay, but you already have a bad credit if your file is on collection.

I've been unemployed for a few months now and had problems paying my Visa credit card.  Last week, CBCL started calling me and calling my boss...  They are only claiming 300$ but they still threaten to sue me. (YEAH RIGHT)  I offered them 50$ per month for 6 months, they refused, saying that they would send the file back to Visa with the note "REFUSE TO PAY".  I called Visa and they said the file was no longer in their hand, and I seriously doubt that VISA will sue me for 300$.

I'm just about to block CBCL's phone number and report them to BELL as being harassing call.

chaosways

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Post Options Post Options   Thanks (0) Thanks(0)   Quote chaosways Quote  Post ReplyReply Direct Link To This Post Posted: 30/August/2004 at 5:49am

Another thing I forgot to mention about what the lawyer told me...

He said that 80% of what you pay goes to the collection agency and 20% really pays the debt.  Though I'm not sure about this one, I would tend to believe the lawyer more than the collector.

chaosways

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Post Options Post Options   Thanks (0) Thanks(0)   Quote momof2 Quote  Post ReplyReply Direct Link To This Post Posted: 30/August/2004 at 8:04am

chaosways, if what your lawyer said is true i think you just relieved my stress level about 800%.

i cant really afford to pay anything on my sl's, i was prepared to give them 10 bucks a month like whereto? suggested to keep them off my back but recently had a trustee tell me i was 'creditor proof' since i wasn't working and that i should just ignore them totally until i am working and can repay my debt (and he suggested this knowing it meant i would opt NOT to retain his services so i'm hoping he was being honest and not trying to get rid of me).  bankruptcy wasn't really an option for me since i have no income no one can garnish my wages and i have no assets so no one in their right mind would try to sue me.

i wont be able to work for 3-5 years anyways - if i can work at all since my health has been deteriorating, so if the collectoin agency only has 5 years to try and clear my debt before they trash my file, i can live with my bad credit rating.

all in all the more knowledge i get the more confused i get.

johnny, 2laural, a little clarification here if you read this please please please i know you are busy people.  am i better off to ignore them totally or pay them 10 bucks a month ??  keep in mind i wont be able to work for at least 3 years  until my daughter is in school.

confused in the bush

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Post Options Post Options   Thanks (0) Thanks(0)   Quote hunter Quote  Post ReplyReply Direct Link To This Post Posted: 30/August/2004 at 10:50am
opal55

If you can pay $5 or whatever then do so, if you are in no position, tell them this. And tell them to stop threatening and harassing you as they can't take anything from you. They told me for years that they were going to repossess my car and other property and I told them to go ahead. This ticked them off as they knew that I knew that they could not touch anything.

Don't fall victim to their bull sh*t. Stand up and fight back.

From one who has been there.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote opal55 Quote  Post ReplyReply Direct Link To This Post Posted: 30/August/2004 at 10:56am

Hi Chaosways,

Thank you for your input with your experience. If you don't pay anything and ignore them can they not take you to court and hassle you for not complying to pay back your student loan after 6 months? If you have no assets and no job, then it's like trying to get blood from a stone. I've been dealing with health issues on and off for many years and my income has been little for many of those years.

When my loans were still at the Royal Bank, the person I spoke with told me that the back gets 80 cents on the dollar so I gather that the collection agency only gets 20 percent. What bites me is that my Alberta loan and Canada loan has been split into 2 , which means I am dealing with 3 collection agencies at the moment. 1 is with Allied International, another Nordon and now 2 of them with CBCL. CBCL is indeed very nasty.  

This is confusing because I cannot afford legal counsel. I am fortunate to have found this site and forum because I would have been more stressed and at a loss.

This is a BIG stress...

 

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Thank you Whereto? and Hunter for your comments. :*)
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hunter Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 7:59am
No problem.

Keep your chin up, and don't let the vultures get to you.

This is why I have the vulture as the avatar, it reminds me of my collectors.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 3:35pm

A little clarification on the issue of how much goes to paying your debts:

EVERYTHING you send in must be applied to the debt. If you send in $5, your debt is reduced by $5 (not taking interest into account, of course)

The third party agency is paid by the client, usually on a percentage basis. In other words, if a collector collects 10K from a debtor, they apply that 10K to the debt. If the balance due was 10K, it's paid in full. Now the client owes the agency whatever the agreed upon rate was. That varies forom 20-50% typically. An old, hard-to-close visa account might be 50% so the agency remits 5K of the collected funds to the bank and pockets the rest.

A fairly new (ie. recently defaulted) visa account with skiptracing already done (ie active phone number, place of residence and employment on record and available) would go for the lower end.

Information is key to collecting the account. TELL THE COLLECTORS NOTHING.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 6:19pm

 

 Anything you pay towards a student loan is applied to interest first - then principle. This is yet one of the reasons why people are having such a difficult time digging themselves out of the pit.

 The commission rates for student loans vary between 17.5 % and 20%. For instance, the CSLP gives 17.5% (commission) on every dollar colelcted. The bank risk loans all tend to give a rate of 18 or 20% - depending on the lender; ie CIBC student loans are 18% and  Royal bank student loans are 18%. The Provinces that actually use colelctiona gencies pay an average of 20%. Some provinces do not actually use collection agencies which is a good thing, such as Ministry of PEI, Government of Newfoundland/Labrador, Service Nova Scotia, Province of Manitoba.

 Information is power, correct. Not telling anything can lead to trouble. Telling just enough that only applies to the matter is sufficient. Remember Java, with Crown guaranteed loans, information MUST be supplied when requested. Otherwisae, it can lead to complications for a borrower int he event that a situation would warrant some form of enforcement.   

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 6:32pm

True enough.

My experience has been however, that if you give away anything, it will be used to make you bleed.

If they don't know where you work, what your assets are, what you do for a living or where you live, they can't do much to you. Problem is, you're now Jean Valjean, running and hiding forever. Once they start the hunt, you have to decide.

Will you work with ruthless, lying, vicious parasites and hope for their decency? Or will you trust them like you would a scorpion and not give them the benefit of the doubt?

I opted to work with them. My story is out there on the site. If I had to do it all over again, I'd get out before they killed my best friend and my only soulmate. I'd leave before they destroyed me and my entire life.

I'd give the vermin ABSOLUTELY NOTHING.

Please, though. I'm venting. DO NOT TAKE THAT AS SPECIFIC ADVICE!

For practical guidance (mine was moral guidance, in case it wasn't obvious), listen to an expert like Johnny.

Sorry for the rant.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 7:14pm

 

 That is the reality of giving "too much" information. Unfortunately, those who do fall for the ever so talked about "fear installation" tactics administered by third-party collectors tend to be so scared of detailed consequences(although in most cases mere empty rhetoric); that they blurt out to every demand.

 Collectors will ask where you mortgage is. If you don't have one, say you don't have one. If you do, say it is at a bank. If they ask which one, tell them to issue a financial statement and you will complete it within the guidlines and directives that apply to that specific debt. 

Metaphorically speaking, I think of people dealing with collection agencies and their collectors like palying baseball. They have the good pitchers but they can't hit worth beans. People can learn to hit whatever they throw their way. That is where empowerment comes into the equation. Remember, collectors will toss whatever junk they can muster up to get what they want. Learn to pinch hit. I hope this makes some sense.  

   

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote opal55 Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 8:03pm
Hi Johnny,
 
With the Alliance Collection Agency (which has part of my Canada student loan debt) I filled out a form to let them know what my monthly living expenses are and income, which is nil at the moment. Well the minimum I get from Social Assistance doesn't count. Anyhow, I pay 20 bucks a month with them and I get a statement every month from them. They are polite and professional at this point. They were also the first collection agency I dealt with. I also return their calls.
 
The second agency that contacted me was Nordon, in Alberta. They have part of my Alberta Loan. With them I also sent them a statement of living costs but told them I could not even make a payment of 20 dollars a month that they were asking me to make.They asked if I could borrow money to pay it, I said no I'm maxed out. I told them I didn't know what to do. They wanted me to chart out my health issues and I've not done that because I don't want to, I don't think it's relevant. Since my conversation of letting them know that I have no means and am unemployed I've not been returning their phone calls. I've not received any letters or any paper work. They keep on calling and every once in awhile leave a message. They told me they could not accept anything less than 20. They've been polite, so far but I've been ignoring them after telling them of my status. Do I need to talk with them again and run in circles or can I just start paying 10 bucks through my bank to just keep me out of court and show that I want to pay my loan. Or can I get away with not sending anything because of my financial state?
 
The third agency, and most recent, is CBCL which were total jerks. The woman was horrible and threatening. I offered her 10 bucks a month and she said she won't take it. Made a whole bunch of threats and insisted I talk with my mom in co-signing a loan. THIS IS NOT AN OPTION and I am not taking another bank loan to pay off a defunct student loan from the bank... it doesn't make sense. Regardless, I am at a loss with this one because I informed her of my state and she then retorted with threats, not helping me at all. So can I start to pay 10 bucks a month, through my bank,  for the two loans (the other half of the Alberta and Canada SL) at CBCL without talking with them. I really don't wish to talk with her again because the conversation would be turning in circles and she would throw more garbage at me.
 
I really cannot afford a total of 50 dollars a month to give to all of my loans because I am unemployed. Because of being unemployed do I have to do anything? Can I ignore them for awhile until my life gets better? If there really is such a thing.
 
I do have a device to record phone calls and will mention to CBCL that I am recording them... as long as they know it is legal right?
 
Regardless I cannot do anything. I am stuck and I don't want to get into trouble but I also don't have much room to move in the space I have between the two rocks I am living in.
 
Sigh....
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 8:10pm

Opal, you have every right to record any conversation you are a part of.

I'd go ahead and tape the abuse. Play it back for the collector. Then file a complaint.

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Sorry. You have that right and you are under NO OBLIGATION TO LET THEM KNOW!

I would anyway, though. Afterwards.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote opal55 Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 8:14pm

Thanks Java Man!

:)

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Post Options Post Options   Thanks (0) Thanks(0)   Quote SolveStudentDebt Quote  Post ReplyReply Direct Link To This Post Posted: 31/August/2004 at 8:56pm

 

 Recording a conversationis not illegal, No. It is for consumer protection so that is that

 As fot the payment arrangement, they cannot "refuse" to accept a 10 dollar money order or check. If they do, they are in direct contravention of their directives - regardless of what it is that is owed. Some collectors will give you grief to see if they can "scare" up a decent sized payment from you. There is really nothing they can do to you from what you have described. Zero avenue of execution.

 So, send CBCL your payment and advise the colelctor that they can say whatever they want, manipulatre whatever they want.. at the end of the day it is counter-productive on their end, and eventually they will get the idea that you really cannot pay. Just substantiate your inability to repay to them.

 I have a specific program that helps people who are in no position to really pay - and protect them from the stress of abuse and depression, but there is a cost. If you want to deal with this on your own, youwill just have to know that there is nothing that the colelctor can do to you at this point. If you were gainfully employed, then that would be a different story.

 A good way of writing to them is as such:

 Dear Collection Agency - (attention manager of whatever department holds your account)

  I am writing to you in retrospect to conversations I have had with your firm regarding my outstanding debt to (whoever you owe). I had explained my situation to the collector handling my account, however, this collector was completely unreasonable. At one point during a conversation, the collector flatly refused to accept any payment I offer. Instead, it was demanded that i obtain a loan to pay the full amount. Now, being on a fixed income, I am sure that you can conduct basic mathematics, and would be able to determine that the numbers relating to my income and my debt ratio do not really add up. In other words, a lending institution is not going to lend someone money well knowing there is no ability to repay the loan.

 As a token of good faith, I am offering to repay my debt at a rate of $10.00 per month until such time when my financial situation improves. Now, I have researched the directives governing your industry and have several concerns regarding the way your representative has treated me. Please note that there will be ZERO tolerance of any prohibited collection methods, actions, or procedures exhibited by your firm. To reinforce these instructions, I will be audio-recording and documenting all further communications from your firm, and if it is detemrined to be abusive in any way, it will be reported to the appropriate authority that governs your business sector (and the lender you owe money to).

 Sincerely,

 Mr. Happy  

 

 

  

Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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