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Get with the times!

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fried View Drop Down

Joined: 26/February/2009
Points: 5
Post Options Post Options   Thanks (0) Thanks(0)   Quote fried Quote  Post ReplyReply Direct Link To This Post Topic: Get with the times!
    Posted: 11/March/2009 at 6:21am
What needs to be changed the most? They need to learn to use the @!%*! internet!!

I am a borrower who is studying overseas, so visiting the office in person is impossible, and phoning (which I have done a few times, only to be left on hold until I either ran out of money or, in one instance, was hung up on) is incredibly expensive. Yet it is impossible for me to talk to anyone about my loans online. I've never even SEEN an email address for anyone who has anything to do with student loans.. I mean, do these people not have computers at all??

If they want to see a penny from me (or any other overseas borrowers) they have got to make it A LOT easier to contact them.
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amanderr View Drop Down

Joined: 06/February/2013
Location: South Korea
Points: 2
Post Options Post Options   Thanks (0) Thanks(0)   Quote amanderr Quote  Post ReplyReply Direct Link To This Post Posted: 06/February/2013 at 8:48am
I hear you. I'm teaching in Korea right now. Apparently they've "tried" to call me on my phone number, but clearly they haven't. They send me mail, which takes almost a month to arrive here, and won't speak to anyone but me. How is it that you want to get anything done? 

I feel your pain. Just spoke on the phone with them for a good 45 mins. Can't wait to see this bill. There is a number you can call to make the call cheaper. Not sure where you are.... 
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