New Brunswick Student loan vanished?

I tried to pay my New Brunswick Student off about 7 years ago and no one could find record of it. I finally gave up after making multiple calls to the collection agency and the student loan center. I haven't heard anything in the last 7 years about it (The original loan was taken out in 1998). I received a letter today regarding my NB student loan advising that it was a notice to remind me of the outstanding provincial portion of my NB loan and that as of Feb 1/09 the management of the loan was transferred from the National Student Loans Centre to the Debt Management Branch of the Department of Post Secondary Education, Training and Labour.

There is likely nothing owed to the NB government. CIBC would have guaranteed 100% of the loan. Contact the CIBC Natuional student center and ask for a breakdown of how your loans were divided. They can easily tell you that.

The NB loan would have been 100% guaranteed by CIBC. Did you open the student loan in 1997 or 1998?

Here's what I know so far:

Throughout the entire time I was in university and up to the moment where CIBC left "the loan business", they kept losing my forms and giving me the phone runaround.

I had such a bad time with CIBC (like all of you), that I opened a Royal Bank account as soon as I graduated and asked them to transfer the student loan to their bank. This was around May 2004. The RBC representative told me that she unfortunately couldn't transfer it because the NB government had signed a contract with CIBC that CIBC would be the only provider of NB student loans. The only job I managed to get back then was as a cashier.

A few months went by and I received a letter from CIBC saying that my federal and provincial loans had been merged and that CIBC would not handle any student loans anymore. The amount looked about right: about 18K, and I had received approximately $4000 per year (but no more than $5000), for 4 years. CIBC had already sent me to collections due to their incompetence by that point. Another few months later, in July 2005, I left the cashier job and started temping, again, the only type of job anyone would hire me for (bachelor's in communications  = useless on the job market without contacts).

As soon as I had enough of a financial cushion to be able to both pay off student loans *and* wait for the next temp contract, I started paying back the student loans. This was around September 2006. Managed to negotiate with Collections without trouble, steadily paying back the loan. No problems with Collections.

Fast forward to June 2009. I receive that letter saying that anyone who is in Collections will be sent to Revenue Canada. I call Revenue Can and they tell me that the transfer of all the files will take 3 months maximum, and to keep calling my collections agency until I receive a letter from Revenue Can telling me that my account has been transferred. This, as it turns out, happened on my birthday (July 23). Collections tells me my account has been transferred. I call Revenue Can on the same day to negotiate the payment plan, which they agree to. Then, the rep ends the call by telling me to "check out the NB loan", to which I reply "CIBC sent me a letter years ago saying that the loans were merged".

He says "No, that didn't happen that I know of". Now, two things are wrong:

1) Why would I owe around $18 000 $ solely to the Federal government when I had a combined Federal and Provincial loan that didn't go over $5000 per year?? What in the world have I been paying all these years?

2) Why did CIBC send that letter?

So what is currently going on with the NB government regarding student loans anyway?

I am generally proud of being a Maritimer, but things like this make me wonder whether my patriotism is completely misplaced.

PS From $18 000, I currently am down to around $5500.

Originally posted by kdog The women that called me left a message and said that they will be answering calls again now that they are caught up.

Geez, I wish I could just stop taking calls at work until I'm caught up....wtf? Who does this?

I have been able to contact them but it takes some long explaining to the NSLSC people that I need the NB RTG loan department and refusing to hang up until I am transferred to a real person.  When I am they dutifully give me my loan amount as of that day, followed by the exobitant amount of interest the loan is earning (I think it was something like $4.19 a day last time I called).  When you send payments don't expect quick service, or even proof they recieved it until tax time.  Seriously it taked them over 3 months to update their computer and enter information.  You can only send payments by mail (who still does that?), by cheque or money order only, which is a huge pain in the @ss.  I have never dealt with a place where it is so hard to make payment and no one cares if you pay or if you don't.  Their service is non-existent.  I wish you all the best of luck. 

Well I am in the same boat only I am trying to get this information for my husband (yes I have sent in the authorization form) I CANNOT believe that it is this difficult to repay a loan. My husband was given the same NBRTG Jody W. contact info. and the 1-877-499-2082 number but they never call back...has anyone had any luck getting a hold of anyone???

I had a nb student loan returned to the government that I pay on.  For information I contacted the NSLSC, and managed to get referred to a section that deals with NB RTG (return to government loans).  The name I was given to send my payments for registered mail was attention Jodi W.  Try calling the NSLSC and asking to talk to the NB RTG loan centre and specifically Jodi.  Hopefully this will help.

Hi Jhonny, i've been contacting these numbers with no answer:

If they don't get back too me from the complaints line then I might need some help...